Forward Deployed Engineer, Secure Services Edge

Vaga não está no LinkedIn

🕒 Agosto 8

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $186.900 - $267.700 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👷🏻‍♀️ Engenheiro

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Cisco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Serve as the technical liaison between Cisco SSE product management and engineering and strategic enterprise SSE customers • Recommend deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines to customers • Bring customer production context, business impact, operational constraints, and technical requirements into product build and prioritization discussions • Own sophisticated escalations using accurate, reproducible technical evidence • Translate requirements, RCAs, and technical decisions between customer and engineering contexts • Lead the technical relationship for a named set of large or strategic SSE accounts, including critical issues end to end • Improve deployment and rollout planning, configuration, and policy consistency • Build engineering escalations with timelines, impact, reproductions, logs, packet captures, and redacted configurations • Translate engineering outcomes back to customers • Feed recurring customer patterns into product and engineering roadmaps • Build and support CX-driven runbooks and documentation for future SSE deployments • Use AI-assisted log analysis with strong judgment and verify conclusions • Script diagnostics, health checks, automations, and lab reproductions using Bash or Python • Work globally across regions and time zones in a follow-the-sun escalation model • Travel significantly to customer sites and engineering hubs

🎯 Requisitos

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master’s degree with 7+ years of experience • 7+ years in networking or security with direct customer ownership • Strong DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking experience • Experience with zero trust access, VPN, cloud web inspection, CASB, DLP, and firewall policy • 5+ years of experience with identity and SSO integrations including SAML/OIDC and SCIM in enterprise deployments • Prior experience with on-premises and cloud security/networking products in production customer environments • Ability to influence customer expectations and recommend SaaS deployment and adoption strategies • Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts • Ability to work across time zones and cultures in a distributed engineering organization • Coding experience with Bash, Python, or similar • Packet capture and analysis experience using Wireshark, tcpdump, or equivalent • Familiarity with DPI-related failure modes including decryption, certificate pinning, fragmentation, and MTU • Ability to advocate for customer urgency and engineering feasibility • Ability to communicate engineering updates to executive and technical customer audiences and customer context to engineering

🏖️ Benefícios

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Potential Cisco restricted stock unit grants • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid employee birthday day off • Paid year-end holiday shutdown • 4 paid personal wellness days • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • Opportunities to grow and build • Worldwide network of doers and experts