Forward Deployed Engineer, Secure Services Edge

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🕒 Agosto 7

🦞 Maine, Montana, +2 estados a mais – Remoto

🦞 Maine – Remote 🦬 Montana – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote

💵 $186.900 - $267.700 / ano

⏰ Tempo Integral

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Cisco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Serve as the technical liaison between Cisco SSE product management and strategic enterprise SSE customers • Represent the product organization to customers by recommending deployment best practices, issue findings, root causes, workarounds, product constraints, and delivery timelines • Represent customer production context, business impact, operational constraints, and technical requirements within the product organization • Own sophisticated escalations using accurate, reproducible technical evidence while advocating for customer-protective outcomes • Translate requirements, root-cause analyses, and technical decisions between customer and engineering contexts • Lead the technical relationship for a named set of large and/or strategic SSE accounts, including critical issues end to end • Improve deployment and rollout planning, configuration, and policy consistency to drive account health • Build engineering escalations with timelines, impact, reproductions, logs, packet captures, and redacted configurations • Translate engineering outcomes back to customers • Feed recurring customer patterns into product and engineering roadmaps as concrete requirements • Build and support CX-driven runbooks and deployment documentation • Use AI-assisted log analysis with sound judgment and verify conclusions • Script diagnostics, health checks, automations, and lab reproductions using Bash or Python • Coordinate with globally distributed engineering teams in a follow-the-sun escalation model • Travel significantly to customer sites and engineering hubs

🎯 Requisitos

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field with 10+ years of professional experience in networking, security, or cloud infrastructure; or a Master’s degree with 7+ years of experience • 7+ years of experience in networking/security with direct customer ownership • Strong experience with DNS, routing, IPsec tunnels, TLS, SAML, SWG/Web Proxy, and cloud networking • Experience with zero trust access, VPN, cloud web inspection, CASB, DLP, and firewall policy • 5+ years of experience with identity and SSO integrations, including SAML/OIDC and SCIM, in enterprise deployments • Experience handling on-premises and cloud security/networking products in production customer environments • Ability to influence customer expectations and recommend SaaS deployment and adoption strategies • Experience supporting large multinational enterprise accounts with global SSE or SASE rollouts • Ability to work across time zones and cultures in a distributed engineering organization • Coding experience with Bash, Python, or similar • Packet capture and analysis experience using Wireshark, tcpdump, or equivalent • Familiarity with DPI-related failure modes, including decryption, certificate pinning, fragmentation, and MTU • Ability to advocate for customer urgency and engineering feasibility • Ability to communicate engineering updates to executive and technical customer audiences and customer context to engineering • Ability to work globally across regions and time zones • Willingness to travel significantly to customer sites and engineering hubs

🏖️ Benefícios

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • Professional growth and development opportunities • Global team collaboration and learning opportunities