IT Business Analyst

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Citizant

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1999

🏛️ Governo

🤖 Inteligência Artificial

🏢 Corporativo

💰 Private Equity Round - Citizant em 2012-12

Government • Artificial Intelligence • Enterprise

A Citizant é uma empresa de serviços e soluções de TI focada no governo que ajuda empresas federais e comerciais a modernizar seus ecossistemas de TI e dados. A empresa é especializada em gerenciamento de dados corporativos, governança de dados, análises e visualização, e capacidades emergentes em IA — incluindo IA agencial e inteligência de conteúdo não estruturado (ALUCIA™ e LUCIE™) para extrair dados acionáveis de grandes conjuntos de documentos. A Citizant também oferece serviços de modernização de TI, como desenvolvimento Ágil, DevSecOps, automação e trabalho em pipeline CI/CD, junto com suporte a programas para CDOs e CIOs e participação em veículos de contrato federal (GSA, CIO-SP3, IDIQs) com postura de cibersegurança reconhecida (CMMC Nível 2).

Descrição

• Improve IT Service Delivery • Analyze current IT service management processes and identify opportunities to improve efficiency, consistency, and performance. • Identify bottlenecks, redundancies, and opportunities for automation within existing workflows. • Develop recommendations that align with ITSM and industry best practices. • Document and Design Processes • Create clear documentation and visual representations of technical workflows, including: Process flow diagrams, Process maps, Standard operating procedures (SOPs), Current-state and future-state analyses • Translate complex technical processes into clear documentation that can be understood by both technical teams and executive leadership. • Support ServiceNow Process Improvements • Partner with stakeholders and technical teams to gather requirements for enterprise project and service management processes within ServiceNow. • Help design and improve system workflows that support end-to-end requirement intake through project completion. • Communicate with Leadership • Facilitate stakeholder discussions and workshops to gather requirements and validate process improvements. • Present recommendations and process updates to senior non-technical leadership in a clear and concise manner. • Develop executive-level briefings and stakeholder updates. • Enable Adoption Through Training • Develop training materials and user guidance to support new processes. • Provide training and guidance to teams and leadership on updated workflows and procedures. • Help ensure process improvements are consistently adopted across the organization. • Measure and Monitor Performance • Establish metrics and performance indicators to measure the effectiveness of IT service delivery processes. • Develop dashboards and reporting tools that provide leadership with visibility into process performance.

🎯 Requisitos

• 10+ years of experience in IT Service Management, IT operations, or enterprise process improvement • Experience working with ServiceNow or similar enterprise ITSM platforms • Strong experience documenting technical processes, workflows, and system requirements • Demonstrated ability to translate technical processes for non-technical stakeholders • Experience creating process documentation, SOPs, and workflow diagrams • Strong stakeholder engagement and facilitation skills • Excellent written and verbal communication skills • Master’s degree in Information Technology, Information Systems, Business Administration, or a related field

🏖️ Benefícios

• Medical, dental, and vision insurance • 401(k) • Generous PTO • Company-paid life and disability insurance • Flexible Spending Accounts (FSA) • Employee Assistance Program (EAP) • Tuition Assistance & Professional Development Program