Principal Product Manager

🕒 Maio 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $155.100 - $241.900 / ano

⏰ Tempo Integral

🔴 Especialista

✅ Gerente de Produto

🦅 Patrocina Visto H1B

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CivicPlus

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2001

📋 Conformidade

🏛️ Governo

☁️ SaaS

Compliance • Government • SaaS

CivicPlus é um dos principais provedores de soluções tecnológicas para governos locais, com o objetivo de transformar a forma como os municípios operam e se relacionam com seus residentes. Com mais de 25 anos de experiência, a CivicPlus oferece um amplo portfólio de softwares projetados para automatizar processos, digitalizar serviços e aprimorar as experiências cívicas, garantindo conformidade regulatória (compliance) e acessibilidade. Suas ofertas incluem: • Portais municipais • Sistemas de notificações em massa • Arquivamento de redes sociais • Sistema CRM 311 • Gestão de pautas e reuniões entre outros. A CivicPlus foca em entregar uma experiência de governo moderna, com soluções flexíveis, escaláveis e personalizáveis para atender às complexas necessidades das operações do setor público. Sua tecnologia, confiada por mais de 10. 000 governos locais, foi projetada para melhorar a comunicação, otimizar fluxos de trabalho e aumentar a participação e a satisfação cívicas.

Descrição

• Own and articulate the multi-year product vision, strategy, and portfolio roadmap, aligning investments to company objectives, revenue targets, customer outcomes, and emerging market opportunities. • Identify and incubate new market opportunities, adjacent offerings, and AI-enabled capabilities that expand total addressable market and create durable competitive advantage. • Build, prioritize, and continuously refine a scalable roadmap informed by customer discovery, Voice of Customer insights, product analytics, revenue performance, and technical feasibility. • Lead the end-to-end product lifecycle from discovery and business case development through delivery, launch, adoption, optimization, and retirement decisions. • Translate complex customer, regulatory, and business requirements into clear product requirements, user stories, acceptance criteria, and prioritized backlogs. • Partner with Engineering and Design to deliver secure, scalable, extensible solutions while making informed trade-offs across features, AI innovation, integrations, performance, and technical investments. • Drive product-to-product integrations, partnerships, and platform capabilities that increase cross-sell, upsell, retention, and overall portfolio value. • Ensure products meet applicable security, accessibility, data privacy, and regulatory standards required for local government clients. • Own product revenue performance in partnership with Sales and Finance, contributing to pricing strategy, packaging, forecasting inputs, and pipeline acceleration efforts. • Lead go-to-market strategy and execution in partnership with Product Marketing, Sales, and Customer Success, including positioning, enablement, launch planning, and post-launch performance optimization. • Serve as a trusted product authority in customer engagements, executive briefings, marketing events, and sales cycles, providing expert guidance on product capabilities, roadmap direction, integrations, and AI strategy. • Define and track key performance indicators including adoption, engagement, retention, ARR growth, margin impact, and customer satisfaction, using insights to drive continuous improvement. • Jump into underperforming or strategically critical products to assess gaps, clarify strategy, realign roadmaps, and accelerate measurable outcomes. • Pioneer AI-powered solutions that solve high-value customer problems and can be leveraged across the broader product portfolio. • Mentor and coach other product managers, modeling strong discovery practices, data-driven prioritization, and executive-level communication. • Contribute to and elevate product management standards, processes, tooling, and operating models across the organization. • Communicate product strategy, risks, performance, and outcomes clearly and regularly to executive leadership and cross-functional stakeholders. • Other duties as assigned by leadership.

🎯 Requisitos

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field preferred, or equivalent work experience. • 8+ years of progressive product management experience, preferably in SaaS or technology-driven environments. • Demonstrated ownership of product strategy and measurable business outcomes across the full product lifecycle. • Experience operating at portfolio level with responsibility for revenue impact, market expansion, or new product incubation. • Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments. • Proven success leading AI-enabled product initiatives or emerging technology innovation. • Experience partnering closely with Sales and participating directly in enterprise-level customer engagements. • Deep technical fluency with the ability to understand system architecture, integrations, APIs, data models, AI/ML concepts, and platform scalability considerations. • Strong ability to translate business strategy into executable roadmaps and prioritized backlogs. • Experience working within Agile product development environments. • Proficiency with modern product and analytics tools such as Jira, Confluence, Jira Product Discovery, Figma, Pendo, or equivalent. • Strong analytical and financial acumen with the ability to connect product decisions to revenue growth, margin impact, retention, and customer lifetime value. • Ability to operate effectively at both executive strategy level and detailed execution level. • Demonstrated ability to make high-impact trade-offs in ambiguous, fast-moving environments. • Excellent written and verbal communication skills, including executive-level presentations and customer-facing engagements. • Proven ability to influence cross-functional stakeholders without formal authority. • Established credibility and trust with Sales teams as a product expert and commercial partner. • Demonstrated ability to mentor and develop other product managers. • High degree of autonomy and ownership; able to independently drive complex, ambiguous initiatives with enterprise impact. • Recognized as a senior individual contributor capable of stepping into leadership gaps when needed.

🏖️ Benefícios

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • and more.