Quality Assurance Manager

Vaga não está no LinkedIn

🕒 Maio 2

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Clear Star

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

🏛️ Governo

Consulting • Government • Human Resources

A Clear Star é uma consultoria que se concentra em ajudar organizações governamentais a adotar novos modelos operacionais e aumentar sua eficácia organizacional. A empresa é especializada em lidar com desafios relacionados à cultura de liderança, formação de equipes de alto desempenho e transformação operacional geral. A Clear Star busca promover a autossuficiência dentro das organizações por meio de uma variedade de ferramentas, incluindo coaching, workshops e metodologias ágeis, garantindo que seus clientes possam navegar e prosperar em um ambiente em rápida mudança.

Descrição

• Lead the Quality Assurance function across global operations • Develop and implement quality frameworks, scorecards, and audit methodologies • Monitor and analyze quality metrics to identify trends and improvement opportunities • Conduct audits and ensure alignment with FCRA and regulatory requirements • Drive root cause analysis and support corrective action planning • Standardize quality processes and maintain clear, consistent documentation • Deliver regular reporting and insights to leadership on quality performance • Facilitate calibration sessions to ensure consistency in quality standards • Support training initiatives to strengthen frontline performance • Partner with Operations, Compliance, Product, and Engineering to enhance workflows • Own and optimize AI-enabled QA tools, including automated scoring and anomaly detection • Configure and refine prompt-based review logic and quality automation workflows • Support the ongoing enhancement of QA systems and automation capabilities

🎯 Requisitos

• 5+ years of experience in quality assurance, operations, or compliance within a regulated environment • Strong knowledge of FCRA, verification processes, and quality standards • Experience developing or enhancing QA programs and audit processes • Hands-on experience with AI-enabled QA tools, automation workflows, or conversational AI platforms • Strong analytical and problem-solving skills • Experience supporting audits, compliance, and risk management efforts • Ability to collaborate cross-functionally and influence stakeholders • Experience leading or mentoring team members • Strong attention to detail and sound professional judgment • PBSA Certification preferred • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

🏖️ Benefícios

• paid healthcare and life insurance premiums • low-cost dental and vision insurance • company-paid basic life insurance • company-paid Short-Term Disability policy • employee assistance program • 401(k) matching up to 4% • time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • eligible for the Searching for Stars Employee Referral Program