Senior Systems Analyst, Salesforce

🕒 4 dias atrás

🏄 California, Texas, +1 estados a mais – Remoto

🏄 California – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $94.000 - $138.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Engenheiro de Sistemas

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Cloudera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

🏢 Corporativo

☁️ SaaS

🤖 Inteligência Artificial

💰 $4.099.999 Venture Round em 2013-01

Enterprise • SaaS • Artificial Intelligence

Cloudera é uma empresa líder em Enterprise Data Cloud que capacita empresas a gerenciar e analisar dados em qualquer ambiente. Oferecendo uma plataforma de dados híbrida, a Cloudera viabiliza arquiteturas modernas de dados com soluções como open data lakehouse, data mesh escalável e data fabric unificado, projetadas para inteligência artificial (IA), engenharia de dados e machine learning (ML). Os principais setores atendidos incluem serviços financeiros, telecomunicações, saúde e outros, nos quais a plataforma da Cloudera possibilita uma gestão de dados segura, escalável e eficaz. Ao alavancar IA e analytics avançado em escala, a Cloudera ajuda as organizações a transformar dados em insights acionáveis.

Descrição

• Proactively seek out and identify needed system enhancements • Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements • Analyze existing business processes and system configurations to identify gaps • Gather and document business requirements from end users as well as supporting the prioritization process. • Review best practices and elicit information regarding feature roadmap with vendors • Design solutions to optimize processes and user experience • Present to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use cases scenarios • Provide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder requirements • Ensure system modifications adhere to the change control processes and compliance policies • Know when the best solution may not be a change in system design • Planning, execution and documentation of testing phases as required. • Support monthly release management • Communicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementation • Develop documentation to support end-user training and knowledge transfer within the team • Resolve L2 support tickets as assigned and within established service level objectives • Escalate issues to vendor technical support as appropriate • Answer user questions and direct them to training materials

🎯 Requisitos

• B.S. or B.A. degree in BIS, Computer Science or related field • Minimum of 5+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations, Support or Federal stakeholders • Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification • Demonstrated experience developing business requirements documentation, user stories and user acceptance test scripts • Subject matter expertise working with Sales and/or Sales Operations teams with a firm understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processes • Experience with diagramming tools to develop process flow charts and user experience mock ups (LucidChart, Visio, Omnigraffle) • Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations) • Familiarity with Agile project management and development lifecycle processes • Ability to adjust and set priorities to meet deadlines • Strong verbal communication skills, including presentation skills • Ability to work effectively in a professional manner • Strong customer service orientation

🏖️ Benefícios

• Generous PTO Policy • Support work life balance with Unplugged Days • Flexible WFH Policy • Mental & Physical Wellness programs • Phone and Internet Reimbursement program • Access to Continued Career Development • Comprehensive Benefits and Competitive Packages • Paid Volunteer Time • Employee Resource Groups