Client Delivery Analyst III – Debit Conversions

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🕒 Junho 10

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Velera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💳 Fintech

🏦 Bancário

Fintech • Banking • Financial Technology

A Velera é uma empresa que impulsiona o crescimento de cooperativas de crédito por meio de soluções fintech transformadoras e serviço excepcional. Com um profundo compromisso com o movimento das cooperativas de crédito, a Velera oferece soluções inovadoras que melhoram a experiência dos membros e promovem o bem-estar financeiro. A empresa colabora com instituições financeiras para abraçar mudanças e acelerar o sucesso em um cenário financeiro em rápida evolução, incorporando a filosofia de 'pessoas ajudando pessoas'.

Descrição

• Meet with client to discuss specifications for complex projects • Work with client and vendors to determine project options • Facilitate meeting with key client personnel as needed • Complete Gap Analysis, as needed, to define system set-up requirements • Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations • Understand client business requirements; communicate between technical groups at client and vendor locations • Data map technical files between systems • Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time • Identify and report outstanding issues to the assigned project manager; assist with issue resolution • Ensure quality in implementation process • Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team • Validate system parameters and conduct testing; modifying program parameters when necessary • Provide technical support to clients during the design, development, and implementation phases of the project • Provide extended hour post-implementation support for projects, and occasional on-site support as needed • Follow change control and appropriate change management processes • Assist with training and mentorship of less tenured Analysts • Assist in developing new product/ service requirements templates and procedural steps • Understand and complete tasks associated with various types of department projects • Provide after-hours on-call support for project installations as needed • Perform other duties as assigned.

🎯 Requisitos

• Bachelor’s degree in related field and/or equivalent combination experience and education is required. • Training in Six Sigma Methodology and project management certification preferred. • Seven (7) years of related experience in the payment processing industry required. • Thorough understanding of payment card products, support services and processes required. • Five (5) years of related experience in business or system analysis required. • Three (3) years of client facing project support experience required. • Experience required completing card processing conversions that require migrating data from one processing platform to another.

🏖️ Benefícios

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program