Client Delivery Analyst III

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Velera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💳 Fintech

🏦 Bancário

Fintech • Banking • Financial Technology

A Velera é uma empresa que impulsiona o crescimento de cooperativas de crédito por meio de soluções fintech transformadoras e serviço excepcional. Com um profundo compromisso com o movimento das cooperativas de crédito, a Velera oferece soluções inovadoras que melhoram a experiência dos membros e promovem o bem-estar financeiro. A empresa colabora com instituições financeiras para abraçar mudanças e acelerar o sucesso em um cenário financeiro em rápida evolução, incorporando a filosofia de 'pessoas ajudando pessoas'.

Descrição

• Supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks. • Leads client consultation on business and technical requirements, and incorporates the requirements into the overall project plan. • Assigned complex, highly visible client projects, and assumes technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables. • Meets with client to discuss specifications for complex projects, works with client and vendors to determine project options, and facilitates meeting with key client personnel as needed. • Completes Gap Analysis to define system set-up requirements. • Provides consulting and guidance to client on the best approach to meet their business requirements for assigned implementations. • Communicates between technical groups at client and vendor locations and data maps technical files between systems. • Works with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. • Identifies and reports outstanding issues to the assigned project manager; assists with issue resolution. • Ensures quality in the implementation process; communicates technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team. • Validates system parameters and conducts testing; modifying program parameters when necessary. • Provides technical support to clients during the design, development, and implementation phases of the project. • Provides extended hour post-implementation support for projects, and occasional on-site support as needed. • Follows change control and appropriate change management processes. • Assists with training and mentorship of less tenured Analysts. • Assists in developing new product/service requirements templates and procedural steps. • Understands and completes tasks associated with various types of department projects. • Provides after-hours on-call support for project installations as needed.

🎯 Requisitos

• Bachelor’s degree in related field and/or equivalent combination experience and education is required. • Training in Six Sigma Methodology and project management certification preferred. • Seven (7) years of related experience in the payment processing industry required. • Thorough understanding of payment card products, support services and processes required. • Five (5) years of related experience in business or system analysis required. • Three (3) years of client facing project support experience required. • Experience required completing card processing conversions that require migrating data from one processing platform to another. • Experience with Optis Credit platform processing strongly preferred.

🏖️ Benefícios

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program