Settlement Resolution Specialist

Vaga não está no LinkedIn

🕒 Julho 21

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $21 - $26 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Velera

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

A Velera é uma empresa que impulsiona o crescimento de cooperativas de crédito por meio de soluções fintech transformadoras e serviço excepcional. Com um profundo compromisso com o movimento das cooperativas de crédito, a Velera oferece soluções inovadoras que melhoram a experiência dos membros e promovem o bem-estar financeiro. A empresa colabora com instituições financeiras para abraçar mudanças e acelerar o sucesso em um cenário financeiro em rápida evolução, incorporando a filosofia de 'pessoas ajudando pessoas'.

Descrição

• Provides senior level guidance and subject matter expertise on escalated Settlement inquiries • Researches and resolves client and cardholder tickets related to errors, exceptions and rejects • Posts daily settlement entries in compliance with card association and regulatory standards • Interfaces with multiple internal organizations to successfully resolve financial inquiries • Provides coaching and corrective guidance to chargeback analysts • Recommends process improvements to management • Conducts outbound calls to members and Financial Institutions • Keeps informed on product enhancements, system changes and compliance issues

🎯 Requisitos

• High School Education / GED required • Associate's degree or equivalent of education and experience required • Minimum 2 years as a Case Management Rep required • Minimum 2 years' experience in a credit/debit card environment, with focus on dispute, fraud, and general knowledge of the card industry required • Minimum 2 years customer service experience required • Prior VELERA account recovery system experience preferred

🏖️ Benefícios

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program