Consumer Insights Analyst

🕒 Maio 18

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Colibri Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📚 Educação

🤝 B2B

💸 Finanças

Education • B2B • Finance

O Colibri Group é líder no campo da educação profissional, dedicado a ajudar indivíduos a avançar e se adaptar em suas carreiras. A empresa oferece experiências de aprendizagem de primeira classe, adaptadas a várias profissões, incluindo imóveis, saúde, serviços financeiros, ensino, avaliação e contabilidade. O Colibri Group se orgulha de uma abordagem holística à aprendizagem profissional, oferecendo programas educacionais envolventes, oportunidades de mentoria e recursos que se alinham aos interesses e objetivos de seus alunos. Através de seus programas, o Colibri Group capacita milhões de profissionais a alcançarem seus objetivos de carreira e prosperarem em várias indústrias.

Descrição

• Support the Consumer Insights team in managing and evolving Voice of the Customer programs across brands, including surveys tied to key customer interactions • Help build, maintain, and troubleshoot survey workflows, automations, and integrations within Qualtrics and connected platforms • Design, launch, and manage ad hoc surveys and research projects in partnership with stakeholders across marketing, product, and other business teams • Analyze quantitative and qualitative research findings to identify trends, opportunities, and actionable customer insights • Create clear, well-organized reports and presentations that translate data into meaningful recommendations for business partners • Present insights to cross-functional teams and serve as a trusted partner in helping stakeholders interpret research results • Partner with internal teams across multiple ecosystems to support their ongoing research needs and prioritize high-impact work • Collaborate closely with the Consumer Insights team to expand in-house capabilities and reduce reliance on external support where appropriate • Maintain accuracy and consistency in research execution, data handling, and reporting deliverables. • Contribute to team projects that support broader business initiatives and strategic decision-making • Complete other duties and special projects as assigned

🎯 Requisitos

• Bachelor's degree in Market Research, Business, Marketing, Psychology, Social Sciences, or a related field (or equivalent experience) • 2-5 years of proven experience in a consumer insights, market research, customer insights, or analyst role • Hands-on experience with Qualtrics, including survey programming, workflow automation, and platform integrations • Strong analytical skills with the ability to synthesize research data into clear findings and business-focused recommendations • Experience supporting both structured feedback programs and ad hoc research initiatives • Confidence creating reports and presenting insights to stakeholders in a clear, consultative manner • Strong interpersonal and communication skills, with the ability to work effectively across teams and functions • Excellent organization and project management skills, with the ability to manage multiple priorities in a remote environment • Comfort working in a growing function where processes may evolve and team members contribute across a range of initiatives • Experience in education, certification, or a similarly customer-focused industry is helpful, but not required.