Senior Customs Clearance Manager

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🕒 Junho 11

🏄 California, Florida, +2 estados a mais – Remoto

🏄 California – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🤠 Texas – Remote

💵 $117.949 - $191.490 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Collectors

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🛍️ Comércio Eletrônico

👥 B2C

eCommerce • B2C

Collectors é dedicada a ajudar entusiastas a perseguirem sua paixão por colecionar memorabilia e itens colecionáveis icônicos, como cartões esportivos, moedas e outros itens vintage. A empresa enfatiza serviços de autenticidade e classificação, permitindo que colecionadores se conectem e aumentem suas coleções. Com foco em comunidade e inovação, a Collectors está moldando o futuro do colecionismo.

Descrição

• International Submission Control & Validation: Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release • Ensure correct routing, destination handling, and system setup across all international shipments • Maintain “Shipping Hold” status for PSA China, Hong Kong, and other designated international submissions until cleared per policy • TIB Compliance & Customs Oversight: Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale • Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities • Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping • Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds • Monitor shipments for port accuracy, customs status, and documentation completeness • Tracking, Auditing & Exception Management: Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks • Produce exception reports and escalate issues to management within a 48-hour SLA • Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches • Closely monitor turnaround times (TATs) and shipment progress from intake through return • Cross-Regional Communication & Coordination: Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams • Provide clear, timely status updates and resolution paths for international stakeholders • Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity • Process Improvement & Systems Partnership: Partner with Operations, IT, and cross-functional stakeholders to: Strengthen system safeguards • Reduce reliance on manual tracking and fragmented documentation • Automate destination validation and routing checks • Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations • Contribute to the development and enforcement of standardized international logistics procedures

🎯 Requisitos

• 7-10+ years of experience in international logistics, supply chain, or shipping operations • Working knowledge of customs processes, commercial invoices, and international shipping documentation • Strong attention to detail and ability to manage complex, multi-step workflows • Proven ability to track, audit, and resolve exceptions in high-volume environments • Strong cross-functional communication skills • Extensive (10 years+) experience managing TIB shipments or bonded logistics processes (preferred) • Familiarity with warehouse management and order management systems (preferred) • Experience supporting Asia Pacific logistics flows (preferred) • Background in operational compliance or process improvement (preferred)

🏖️ Benefícios

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals • Vacation: All salaried employees are eligible for flexible time-off • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays • Employee Discounts: Employees receive discounts on select grading services for approved submissions • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities