Technical Implementation Lead

🕒 Julho 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $180.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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CommandLink

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📡 Telecomunicações

☁️ SaaS

🔐 Segurança

Telecommunications • SaaS • Security

A CommandLink é uma empresa que oferece uma plataforma unificada para o gerenciamento de redes de TI e serviços de segurança. Sua plataforma integra o design, a implantação e a gestão de redes, incluindo SD-WAN, SASE, sistemas de telefonia em nuvem e serviços de colaboração. A CommandLink tem como foco aprimorar a infraestrutura de TI, oferecendo recursos avançados de segurança e controle centralizado por meio de sua solução proprietária de ITSM (IT Service Management). Com serviços como análises, monitoramento, alertas e suporte, a CommandLink busca simplificar as operações de TI e aumentar a eficiência organizacional. Suas soluções são projetadas para atender às necessidades de TI de grandes empresas em todo o mundo, com ênfase em segurança e alto desempenho, com uptime garantido por SLA.

Descrição

• Own enterprise customer implementations from kickoff through full platform adoption, with deployment speed and quality as your primary success metric • Configure and deploy monitoring, alerting, and automation policies directly within customer environments • Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency rather than surface-level familiarity • Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision • Script and automate implementation workflows and integrations to reduce manual lift and speed time to value • Act as the technical translator between customers and CommandLink's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements • Build and continuously refine a repeatable implementation playbook that can scale across the customer base • Provide occasional technical support on sales calls when deep infrastructure expertise is needed to move a deal forward, without owning a sales quota • Partner with solutions engineering and product teams to ensure implementation feedback shapes future platform direction • Take on additional responsibilities and projects as needed to support the success of the team and organization

🎯 Requisitos

• 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator • Direct, practical experience with scripting, server administration, and network deployment, including firewalls • Real hands-on experience with monitoring and RMM platforms • Demonstrated ability to configure, troubleshoot, and resolve technical issues independently rather than escalating them • Strong communication skills with the ability to translate technical detail for both customers and internal product teams • Comfort working across security, network, and alerting concepts fluently enough that customers trust you as a technical authority.

🏖️ Benefícios

• Generous Medical, Dental, and Vision coverage for full-time employees • Flexible time off • 401k to help you save for the future • Fun events at cool locations • Free DoorDash lunches on Fridays • Employee referral bonuses to encourage the addition of great new people to the team