Digital Workplace Administrator

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🕒 Maio 14

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $108.000 - $121.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🖥️ Administração

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Common App

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1975

📚 Educação

☁️ SaaS

Education • SaaS

O Common App é uma plataforma amplamente utilizada que simplifica o processo de inscrição em faculdades para estudantes que se candidatam a várias instituições. Oferece recursos e ferramentas para estudantes, orientadores e faculdades a fim de agilizar o processo de inscrição, promover acesso e equidade, além de fornecer insights por meio de relatórios. O Common App conecta estudantes a uma ampla gama de faculdades, oferecendo informações sobre auxílio financeiro e bolsas de estudo, bem como suporte para inscrições de transferência e para estudantes do primeiro ano. A plataforma tem como objetivo inspirar e facilitar as buscas pelo ensino superior, com foco em equidade e integridade no processo de admissão.

Descrição

• Serve as the primary system administrator for Common App’s internal communication and knowledge management tools. • Focus on the Atlassian Cloud platform and Google Workspace environment. • Own the configuration, optimization, governance, and adoption of enterprise-wide platforms. • Act as an evangelist for digital workplace tools; provide training resources for staff. • Ensure technologies drive productivity, collaboration, and operational excellence.

🎯 Requisitos

• Candidates must live in the United States. • Willing to travel to attend twice annual Common App Retreat. • Atlassian Cloud Administration: Deep proficiency in configuring and administering Jira Software, Jira Service Management, Jira Assets, and Confluence in a cloud environment, including workflows, permission schemes, automation rules, custom fields, and project/space governance. • Google Workspace Administration: Strong expertise in managing Google Workspace at the organizational level, including user and group management, organizational units, security configurations, DLP policies, Google Vault, mobile device management, and service-level access controls. • Service Desk Design and ITSM: Demonstrated ability to design and optimize IT service management solutions using Jira Service Management, including request types, queues, SLA configurations, customer portals, and incident/change management workflows. • Data Schema Management: Experience maintaining structured data schemas, including Jira Assets object types, attributes, and relationships, as well as an understanding of relational data concepts and import/export configurations. • Automation and Scripting: Familiarity with Jira Automation, Google Apps Script, or workflow automation tools (e.g., Zapier, n8n) to streamline repetitive administrative tasks and improve platform efficiency. • Product Management Acumen: Ability to develop and manage a product implementation roadmap for enterprise SaaS platforms, synthesizing user requests, vendor feature releases, and organizational priorities into a prioritized backlog of enhancements. • Project Management: Proven ability to plan, execute, and deliver technology projects independently, managing timelines, stakeholder expectations, and cross-functional dependencies from initiation through completion. • Agile and Scrum Methodologies: Familiarity with Agile frameworks and their implementation in Jira, including board configuration, sprint management, and backlog grooming, to support engineering and cross-functional teams. • Training and Enablement: Demonstrated skill in developing and delivering end-user training materials, documentation, quick-reference guides, and presentations that make complex tools accessible to non-technical audiences. • JQL and Advanced Reporting: Proficiency in Jira Query Language (JQL), Confluence Query Language (CQL), and dashboard/report creation to deliver actionable insights and operational visibility to stakeholders. • Written and Verbal Communication: Ability to clearly articulate complex technical concepts to non-technical stakeholders, produce well-organized documentation and governance policies, and present recommendations to leadership. • Vendor and Marketplace Management: Experience evaluating, installing, configuring, and managing third-party apps and integrations from the Atlassian Marketplace and Google Workspace Marketplace, including cost-benefit analysis and security review. • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field; or an equivalent combination of education and experience. • 4–6 years of experience in system administration, SaaS platform management, or a related IT role with a focus on enterprise collaboration tools.

🏖️ Benefícios

• Work-Life balance • Virtual-first office • Paid Time Off (PTO) • Seven company-wide holidays • Nine floating holidays* • Sick leave • Monthly mental health day • Choice of PC of MAC laptop • May choose an external monitor, keyboard, mouse, and/or headset • One-time office set-up stipend • Monthly remote work stipend • Monthly mobile stipend • Market-based salaries • Performance-based bonus • 403(b) retirement plan • 5% company contribution • additional 5% company match • 3-year vesting schedule • Participation may begin immediately • Choice of two health insurance plans • Health Savings Account, depending on health plan selection • Medical Flexible Savings Account, depending on health plan selection • Vision insurance • Dental insurance • Insurance coverage begins on the date of hire • Dependent Care Flexible Spending Account • Maven virtual clinic for women’s and family health • Company provided life and ad&d insurance • Opportunity to purchase additional life insurance for self, spouse, and dependents • Company provided short and long-term disability insurance • Budgeted annual funds for professional development • Growth opportunities within the company • Mutual of Omaha Employee Assistance Program • Mutual of Omaha will preparation services • Mutual of Omaha travel assistance • Payroll dedication pet insurance through PinPaws • 1Password family account