Renewals Manager

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🕒 Janeiro 29

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Common Great

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2022

🤲 Filantropia

🤝 Sem Fins Lucrativos

Charity • Non-profit • Digital Marketing

A Common Great é uma consultoria especializada em ajudar organizações sem fins lucrativos a inovar suas estratégias de arrecadação de fundos e aprimorar seus esforços de marketing digital. Com foco no uso de ferramentas e tecnologias eficazes, a Common Great capacita organizações sem fins lucrativos a atingirem suas metas de arrecadação, enfrentando as complexidades do engajamento moderno de doadores. Eles são comprometidos com a promoção de práticas equitativas no setor sem fins lucrativos e oferecem serviços com desconto para organizações lideradas por comunidades sub-representadas.

Descrição

• Own Growth Renewals, managing a high-volume book of business with varying contract terms and renewal cycles. • Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close. • Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates. • Proactively identify churn risk and take action to mitigate through value reinforcement and alignment. • Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience. • Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps. • Ensure renewal terms, pricing, and approvals align with Common Room policies. • Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution. • Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes. • Provide clear visibility into renewal status, risks, and outcomes. • Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals. • Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale.

🎯 Requisitos

• Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS. • Have experience managing high-volume renewals in a Growth, SMB, or commercial segment. • Are comfortable owning transactional processes while still thinking strategically about scale. • Communicate clearly and confidently with customers around pricing, contracts, and value. • Are highly organized and able to manage competing deadlines and priorities. • Enjoy working cross-functionally to solve process and customer experience challenges. • Bring a data-informed mindset and are curious about what drives retention and churn. • Thrive in fast-paced, scaling environments.

🏖️ Benefícios

• Competitive base compensation with meaningful equity ownership • Health insurance including medical, dental, and vision, HSA and FSA • We pay 100% of your employee premium and 50% of your premium for any dependents • Unlimited Paid Time Off • Paid Company Holidays • Work from home policy including a laptop and support for your home office needs • Monthly Remote Stipend • 401(k) self contribution • Paid Family Leave • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company's lifecycle