Member Engagement Specialist

Vaga não está no LinkedIn

🕒 Junho 2

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Community Care of North Carolina

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🤝 Sem Fins Lucrativos

Healthcare • Healthcare Insurance • Non-profit

Muitas vezes, os cuidados de saúde são uma fonte de frustração em vez de uma via para a cura. O sistema pode ser ineficiente, caro e difícil de navegar.

Descrição

• Conduct continual telephonic outreach to identified and referred members focused on engaging members with care management services • Receive and manage referrals from data reports; clinical care management team members, PCP, or other service providers for efficient screening and linking members with care management • Complete and document member screenings tools and refer clinical needs to most appropriate clinical care management team member for assessment and follow up; Schedule members for face-to-face or telephonic encounters for care management follow up • Meet daily and monthly program productivity and engagement metrics • Complete all assignments within expected timeframes; Notify supervisor promptly of any issues with receiving or sending referrals, making timely care management assignments, or issues with carrying out any other duties assigned • Abide by department guidelines, company policies, and HIPAA regulations • Perform other duties that assist in keeping the operation organized and functional • Attend departmental and corporate meetings • Understand and uphold CCNC goals, objectives, and standards

🎯 Requisitos

• High School/GED • Prior telephonic call center experience desired • Minimum of two years previous work experience, preferably in a health care setting • Healthcare experience and medical terminology knowledge highly preferred • Bilingual preferred • Managed care experience a plus

🏖️ Benefícios

• Competitive Benefits Package effective first day of employment • Opportunities for growth, training, and bonus incentives