App Dev & Support Engineer II

🕒 Maio 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.080 - $104.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Conduent

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🤝 B2B

🛍️ Comércio Eletrônico

🏛️ Governo

💰 Venture Round em 2009-01

B2B • eCommerce • Government

Conduent é uma provedora de soluções impulsionadas por tecnologia que simplifica as operações de negócios tanto para o setor público quanto para empresas privadas. A empresa se especializa em aprimorar a experiência do cliente por meio de automação e analytics, otimizar operações financeiras e oferecer soluções completas de RH. Com foco em aumentar a eficiência operacional, a Conduent entrega uma variedade de serviços, incluindo soluções de atendimento ao cliente (contact center), soluções para o setor de saúde (healthcare) e soluções para órgãos de transporte, atendendo de ponta a ponta às necessidades de seus clientes.

Descrição

• Provide technical software assistance directly for clients • Participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients • Focus on production related issues and activities • Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers • Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA) • After-hours phone support coverage may be required based on business needs • Follow Conduent policy on entering time spent on projects and tasks • Traveling to client or company sites as required • Deliver Production Support Services such as Issue Ticket Resolution/Fixes, Builds for Change Requests, Software Release Migrations/Builds, Software Security Scans, Code Reviews

🎯 Requisitos

• Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience • Knowledge of enterprise software required, with knowledge of public health industry a plus • Strong analytical, conceptual, and technical problem-solving abilities • Ability to deliver outstanding customer service, including excellent listening and empathy skills • Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities • Excellent oral, written, and interpersonal communication skills • Capacity to remain calm, composed, and articulate when dealing with challenging situations • Demonstrated ability to work independently while collaborating with cross-functional teams and organizations • Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.

🏖️ Benefícios

• Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Career Growth Opportunities