Senior Manager, Benefits Administration Services – Defined Benefits

🕒 Maio 22

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🖥️ Administração

🦅 Patrocina Visto H1B

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Conduent

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🤝 B2B

🛍️ Comércio Eletrônico

🏛️ Governo

💰 Venture Round em 2009-01

B2B • eCommerce • Government

Conduent é uma provedora de soluções impulsionadas por tecnologia que simplifica as operações de negócios tanto para o setor público quanto para empresas privadas. A empresa se especializa em aprimorar a experiência do cliente por meio de automação e analytics, otimizar operações financeiras e oferecer soluções completas de RH. Com foco em aumentar a eficiência operacional, a Conduent entrega uma variedade de serviços, incluindo soluções de atendimento ao cliente (contact center), soluções para o setor de saúde (healthcare) e soluções para órgãos de transporte, atendendo de ponta a ponta às necessidades de seus clientes.

Descrição

• Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth. • Partner with clients and leadership to help define business strategy, service models, and operational priorities. • Ensure business units consistently meet SLAs, performance metrics, and service delivery standards. • Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration. • Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management. • Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction. • Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making. • Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations. • Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

🎯 Requisitos

• Bachelor’s degree or equivalent relevant experience. • 10+ years of client-facing or client support experience, within defined benefit or pension administration. • Experience managing teams within BPO and/or call center environments supporting benefits administration. • Strong background in defined benefit, including operational oversight and client management. • Advanced proficiency in MS Office, with strong Excel skills.

🏖️ Benefícios

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial future. • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. • Career Growth Opportunities: Paths for advancement within a global organization. • Paid Training: Learn while you earn with award-winning learning platforms. • Paid Time Off: Competitive PTO packages to help you recharge. • Great Work Environment: Join an award-winning culture that values diversity and inclusion.