Director of DevOps

🕒 Junho 29

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Convoso

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2006

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Convoso é uma plataforma de vendas líder que utiliza software de discagem para call centers potenciado por IA para aprimorar o desempenho de vendas. A empresa foca em fornecer soluções robustas para vendas ativas e receptivas, permitindo que as empresas automatizem fluxos de trabalho, melhorem a conformidade e aumentem o engajamento. Ao integrar-se perfeitamente com sistemas CRM, a Convoso capacita equipes de vendas a alcançar taxas de conversão mais altas e atingir suas metas de crescimento por meio de estratégias de comunicação eficientes.

Descrição

• Own service reliability across Convoso’s platform, being a champion for quality and resilience, and drive adherence to internal and external SLAs, SLOs, and SLIs • Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC • Own the incident management process, including monitoring and observability systems, and major incident response process, tracking and reducing MTTR continuously • Leverage chaos engineering principles and “game days” to proactively test the resilience of Convoso’s platform • Establish and maintain a CI/CD center of excellence • Drive automation for CI/CD processes across different tech stacks and cloud providers. • Recruit and lead DevOps teams across multiple product lines that excel at applying industry best practices • Develop and support automated, scalable solutions to deploy and manage our global infrastructure. • Maintain and improve the use of automation tools for infrastructure provisioning, configuration, and deployment. • Work with Development and Operations personnel to define CloudOps processes, introduce new insights and technologies so that we can stay on the cutting edge. • Provide mentorship and expertise on system options, risk and impact management, as well as cost vs. benefit analysis. • Uphold and ensure security requirements for tooling, systems, and environments are met and protect the assets of the company and our customers. • Lead troubleshooting of system and performance problems in Prod/QA/Dev environments. • Identify improvements to reduce technical debt. • Lead infrastructure focused on optimization and performance. • Lead DevOps Team • Author a dynamic training and skills improvement plan. • Acquire team level certifications applicable to AWS or Google Cloud • Constantly evaluate our services to ensure high quality • Conduct reviews to identify optimization opportunities in processes or systems • Contribute to the creation of departmental procedure documents and working instructions • Works with consultants and team members to design the solutions to be implemented • Delegate tasks related to solutions and monitors team members’ progress • Inspire and motivate teamwork for achieving goals • Provide mentoring and identify training opportunities to team members, staying current in the latest technologies and best practices.

🎯 Requisitos

• BS in Computer Science, Computer Engineering, or related technical field • 5+ years experience as a Site Reliability Engineer leader leading multiple teams with a passion for automation and continuous improvement • 5+ years experience in operational management of SaaS production applications • 5+ years working with Agile/DevOps development teams • 5 years minimum related experience in infrastructure management in a Linux environment • Deep knowledge of cloud platforms like AWS or GCP and management of on-prem and hybrid environments • Track record as a player-coach who is comfortable both managing and doing • Experience deploying and operating containerized web applications • Experience with cloud automation/provisioning and configuration management tools using Ansible, Chef, Puppet, Docker or Salt • Experience with Containerization Tools such as Docker and Kubernetes • Experience in planning, creating, implementing and maintaining a scalable software development infrastructure • Knowledge of development, build, and CI/CD tools such as Git, GitHub and Jenkins • A security background that will come in handy as we navigate through the process of SOC2 certification • Good people and line management skills and the ability to recruit and develop a high performing team • Process-oriented with great documentation skills • Excellent oral and written communication skills.

🏖️ Benefícios

• Competitive compensation package • Stock options • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability • Affordable Vision plan and optional FSA • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave • Your birthday off • 401k program with generous company match • No cost Employee Assistance Program and Travel Assistance • Monthly Gym membership reimbursement • Monthly credits toward food & beverage • Company Outings • On and offsite team building events • Paid training for departments • Apple laptop (most roles) • And a team of highly experienced and kind colleagues!