Service Desk Analyst – 2nd Shift

🕒 Junho 5

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista

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Core BTS

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2004

🤝 B2B

☁️ SaaS

🏢 Corporativo

💰 Debt Financing em 2006-02

B2B • SaaS • Enterprise

A Core BTS é uma consultoria de transformação digital que ajuda empresas a alavancar a tecnologia para aprimorar operações e impulsionar resultados de negócios. Especializada em áreas como inteligência artificial, infraestrutura de dados e soluções de nuvem híbrida, a Core BTS está comprometida em capacitar locais de trabalho modernos e melhorar as bases de segurança. A empresa faz parcerias com líderes do setor como Microsoft e Cisco para maximizar investimentos tecnológicos e oferece uma gama de soluções, incluindo integração de IA, serviços gerenciados e modernização de aplicativos. Ao simplificar as complexidades técnicas e acelerar a inovação, a Core BTS apoia as missões de seus clientes para transformar de dentro para fora.

Descrição

• Function as first-level support for client’s end users, networks, and server issues. • Troubleshoot software, hardware, and operating system issues. • Create detailed documentation of issues. • Take incoming phone calls and emails from Core BTS clients experiencing issues. • Provide empathic customer support in a courteous and friendly manner. • Timely resolve or escalate issues per clients Service Level Agreements. • Maintain professional communication and demeanor. • Escalate higher-level issues to appropriate resources for in-depth investigation. • Communicate (verbal and written) with engineers on shift to ensure tickets are addressed. • Handle incidents according to Wiki/KB documentation. • Advise management of required updates or corrections to Wiki/KB. • Stay abreast of advances in technologies and further education in emerging technologies.

🎯 Requisitos

• Two years related experience with Help Desk or network support preferred • Strong customer service, telephone skills and analytical skills • Experience with Microsoft Office Suite, iPhone and Android devices • Expertise in operating systems and application software • Familiarity with Cisco network technology • Working knowledge in major desktop operating systems and in major network operating systems. • Experience with basic end user administration, including network and general account maintenance • Strong troubleshooting skills • Experience in communicating with users in problem situations • Good oral and written communication skills with the ability to articulate network issues • Strong sense of ownership, capable of working independently and proactively addressing issues as they arise.

🏖️ Benefícios

• You'll work with a great group of people in a highly collaborative team and results oriented atmosphere • You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle • You’ll work with large, sophisticated, and progressive clients throughout North America • We provide a comprehensive benefits program including: **$0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.**