Director, Customer Intelligence

Vaga não está no LinkedIn

🕒 Junho 18

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Coupa Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2006

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Coupa Software é uma fornecedora líder de soluções de gestão de gastos corporativos (Business Spend Management — BSM). Sua plataforma foca em otimizar e transformar os gastos diretos e indiretos em Procurement (Compras), Finanças, Cadeia de Suprimentos e TI. A Coupa utiliza inteligência artificial (IA) e insights de dados em larga escala para impulsionar eficiências de custos, gerenciar relacionamentos com fornecedores e mitigar riscos. Com produtos que abrangem áreas como faturamento, pagamentos, gestão de despesas e colaboração na cadeia de suprimentos, a Coupa atende a uma ampla gama de setores, incluindo automotivo, saúde, varejo e outros. Sua comunidade e seu ecossistema de parceiros abrangentes permitem que as organizações descubram economias ocultas e melhorem a conformidade (compliance), promovendo crescimento e resiliência em um cenário econômico em constante mudança.

Descrição

• Proactively partner with post-sale leaders to define their strategic needs, translating leadership objectives into a clear, evolving analytical agenda. Serve as the analytical voice in QBRs, board prep, and executive reviews. • Build the customer intelligence data model. Integrate structured data (Salesforce, product telemetry) and unstructured data (tickets, calls, notes) into a single coherent view of the customer. • Develop early-warning analytics for churn, expansion, and adoption. Build the diagnostic and predictive layer that lets the post-sale org intervene early and scale what's working. • Define how we measure AI value. Establish the framework for measuring customer adoption, engagement, and outcomes tied to Coupa's agentic AI capabilities. This is an emerging discipline and you'll help shape it. • Lead and grow the team. Set the analytical vision, develop the people, and expand the function's influence across the company.

🎯 Requisitos

• Experience building a post-sale analytics function. You've stood up the analytical layer of a CS, renewals, or post-sale org — or led a comparable greenfield analytics build inside a SaaS company. • Deep SaaS post-sale fluency. You know NRR, GRR, health scoring, time-to-value, and adoption metrics cold. You understand the stories behind the numbers, can spot weaknesses in standard formulations, and can defend your instrumentation under scrutiny. • Strong technical foundation. Proficiency in SQL is required. Familiarity with modern data-extraction techniques (LLM-based extraction, embeddings, classification) for working with unstructured data. • Executive communication. You can turn complex analysis into a clear narrative and a confident recommendation. You've influenced senior leaders with data and you know when to push back. • A real interest in AI value measurement. You don't need to be an expert — the field is too new for that — but you should be actively thinking about how to quantify the value of AI and agentic features, and excited to help define it.

🏖️ Benefícios

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.