Customer Success Manager – DE

🕒 Agosto 13

🇵🇱 Polônia – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 13%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Creatio

501 - 1000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

📦 Logística

💰 Private Equity Round em 2024-06

Consulting • Marketing • Logistics

Creatio é uma plataforma no-code nativa de IA, projetada para automatizar CRM e fluxos de trabalho. Ela permite que os usuários desenhem e evoluam aplicações usando designers visuais no-code e linguagem natural, tornando o processo acessível e fácil de usar, sem exigir habilidades técnicas especiais. A Creatio tem como objetivo elevar as organizações ao aumentar a produtividade e melhorar a experiência do cliente por meio de soluções de ponta a ponta para marketing, vendas e atendimento ao cliente.

Descrição

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers • Act as a trusted advisor for assigned accounts and communicate with stakeholders at different levels, including C-level executives • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers • Identify early red flags to prevent delivery and launch-related issues • Help customers achieve desired outcomes through product consulting, value realization, and high ROI • Grow the customer portfolio through zero churn and active cross-selling and up-selling

🎯 Requisitos

• 3+ years of experience working with global Enterprise or Corporate segment customers • Fluent in English, both verbal and written, with executive-level communication • Experience with CRM, ERP, Core systems, Low Code/No Code solutions, or other corporate software • Experience managing or overseeing software implementation projects or customization of corporate software • Strong customer-centric communication and presentation skills • Commercial acumen, including negotiation and renewal management • Excellent time management and efficiency skills

🏖️ Benefícios

• Clear career paths • Mentorship opportunities • Access to continuous learning • Flexible work arrangements • Initiatives supporting schedule management, productivity, and wellbeing • Recognition of achievements • Culture that values employee ideas and contributions • Innovative culture with exposure to new ideas and modern technologies • Competitive compensation and benefits supporting employees and their families • Rewards package recognizing contributions and commitment

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