Product Manager, Agentic Billing

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

✅ Gerente de Produto

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Crescendo

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2024

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

💰 $50.000.000 Series C - Crescendo em 2024-10

Artificial Intelligence • SaaS • B2B

Crescendo é uma plataforma de centro de contato e experiência do cliente (CX) nativa de IA que combina assistentes de IA operando continuamente com especialistas em CX humanos para entregar resultados garantidos através de chat, voz, e-mail e outros canais. Eles oferecem assistentes multimodais de IA (chat, voz, e-mail, assistente de compras) além de IA operacional para otimização contínua, serviços gerenciados de BPO, integrações com CRM e SaaS, e soluções focadas na indústria para varejo e e-commerce, serviços financeiros, dispositivos conectados e saúde e bem-estar. A Crescendo enfatiza precificação baseada em resultados, garantias de desempenho, conformidade com SOC-2 e HIPAA, e rápida implantação para melhorar a satisfação do cliente, reduzir tempos de resposta e diminuir custos.

Descrição

• Crescendo Billing Dashboard: Identify principle value-drivers to render on the Crescendo billing dashboard. • Present AI-generated insights advising Crescendo customers on how to optimize CX value creation. • Deliver a billing dashboard within the Crescendo technology platform, supported by Crescendo engineering and design. • Translate Crescendo sales and packaging model into instructions (prompts) for AI to generate code and produce bills. • Access historical invoices and forecast future invoices to offer pricing transparency for Crescendo customers. • Offer scenario modeling to support CX adjustments. • Connect to Crescendo technology for principle billing metrics, internal contract database for sales contracts, internal CRM for customer profile data, invoicing service (Stripe). • Prototype a billing dashboard, produce integrations to internal systems (via APIs and Agentic coding tools), collaborate with Crescendo Engineering on production of secure and scalable implementation within the Crescendo technology platform.

🎯 Requisitos

• 3–8 years experience across product, engineering, or applied AI workflows • Familiar with enterprise sales contracts and enterprise software pricing/packaging • Comfortable with financial modeling • Enthusiasm for building agents, automations, or internal tools using agentic coding tools • Technical Capabilities: Writing code with AI developer tools (Codex or Claude), building lightweight services, scripts, or assistants, working directly with structured datasets, translating operational logic into executable workflows, partnering closely with data science on forecasting systems. • Bonus: Experience with CRM or CCaaS systems, Finance or Billing software.

🏖️ Benefícios

• Earn competitive pay while building a career with endless opportunities. • Enjoy remote work with the focus and flexibility to do your best work. • Grow in an environment that rewards ambition and sharp execution. • Thrive in a team environment where collaboration is the foundation of your success. • Be part of a people-first, values-driven organization. • Work with innovative global partners and diverse teams.