Enterprise Solutions Engineer

🕒 Setembro 5, 2025

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $200.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Cresta

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🏢 Corporativo

SaaS • Artificial Intelligence • Enterprise

A Cresta é uma plataforma de IA de nível empresarial projetada para melhorar o desempenho dos centros de contato, integrando agentes humanos e virtuais. A empresa fornece ferramentas como Inteligência de Conversação, Assistência ao Agente e Agentes Virtuais, que utilizam IA generativa em tempo real para aprimorar as experiências dos clientes, impulsionar o crescimento da receita e aumentar a produtividade dos agentes. Por meio de sua plataforma de IA, a Cresta ajuda empresas em setores como finanças, telecomunicações e varejo a reduzir custos e aumentar a eficiência, transformando interações com clientes em insights acionáveis. Ao focar em comportamentos que impulsionam resultados de negócios, a Cresta busca elevar o padrão de serviço ao cliente e maximizar o retorno sobre investimento para seus clientes.

Descrição

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements • Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing • Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product • Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations • Drive adoption during proof of values by training individual managers and users on the Cresta solution • Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI • Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals • Run ROI workshops to translate our solution into a financial business case proposal • Provide feedback to product management about the successes and failures in the field

🎯 Requisitos

• 4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles • Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations • Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike • Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection • Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward • Fast learner with a passion for new technology and a talent for simplifying complexity for customers • Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments • You embody our core Operating Principles

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees