CMDB Manager

🕒 Julho 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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CSC

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

📋 Conformidade

🔒 Cibersegurança

Compliance • Cybersecurity

A CSC é a fornecedora líder mundial de soluções globais de administração e conformidade empresarial, serviços especializados de administração para gestores de ativos alternativos em uma variedade de estratégias de fundos, transações envolvendo participantes dos mercados de capitais em mercados públicos e privados, gerenciamento de sistema de nomes de domínio, proteção de marca digital e contra fraude, e soluções de software de imposto corporativo. Somos o parceiro de confiança de mais de 90% da Fortune 500®, mais de 90% das 100 Melhores Marcas Globais® e mais de 70% do PEI 300. Fundada em 1899 e com sede em Wilmington, Delaware, EUA, a CSC se orgulha de ser de propriedade privada e gerida profissionalmente por mais de 120 anos. A CSC possui escritórios e capacidades em mais de 140 jurisdições na Europa, Américas, Ásia-Pacífico e Oriente Médio. Somos uma empresa global capaz de fazer negócios onde quer que nossos clientes estejam — e conseguimos isso empregando especialistas em cada negócio que servimos. Nós somos o negócio por trás dos negócios®.

Descrição

• Oversee the Configuration Management Database (CMDB) to maintain a single source of truth for IT assets and services by ensuring data accuracy through discovery and data quality processes. • Possess deep technical expertise in ServiceNow Configuration Management Database (CMDB) including data quality and data relationships. • Oversee the design and maintenance of the Configuration Management Database (CMDB), ensuring data integrity, normalization, and reconciliation rules are effectively implemented. • Ensure the CMDB aligns with the organization's CSDM framework to promote a unified and standardized data model. • Contribute to the development and execution of the ITOM/CMDB roadmap, aligning it with the organization's overall IT strategy and business objectives. • Lead the management and optimization of ITOM, ensuring it meets business requirements and operational needs. • Assist with designing robust, scalable, and secure ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Orchestration. • Work closely with business stakeholders to gather requirements, define processes, and translate them into effective ServiceNow solutions that drive business value. • Stay up to date with the latest ServiceNow ITOM releases, features, and industry trends, recommending their adoption where beneficial. • Develop and maintain reporting dashboards, KPIs, and other data-driven insights for business leaders. Use reporting to identify trends, issues, and opportunities for improvement. • Establish and enforce coding standards, best practices, and governance for all ITOM development and configurations. Establish a process for regular code reviews. • Serve as a role model by demonstrating commitment to company values, high performance standards, workplace diversity, and driving results. • Foster a culture of collaboration, accountability, and continuous learning. • Represent the team in cross-functional initiatives and external engagements, such as ServiceNow conferences and product strategy sessions. • Create an environment that values employees and encourages cooperation, open communication and teamwork.

🎯 Requisitos

• Bachelor’s degree in computer science or related field required. • Minimum of ten (10) years of infrastructure leadership experience. • Minimum of five (5) years of recent experience with ServiceNow platform. • Strong understanding of ServiceNow modules such as ITSM, ITOM, and SPM. • Experience with ServiceNow integrations, workflows, and automation. • Proven track record of successfully leading ServiceNow projects and teams. • Exceptional leadership, communication, and interpersonal skills. • Strong analytical and problem-solving abilities. • An ability to provide excellent customer service through understanding the impact of services and delivering a highly reliable service that meets customers’ needs and expectations. • Direct management of cross-functional, sourced, or matrixed teams. • Strong process management, negotiating, influencing and problem resolution skills. • Proven ability to effectively prioritize and execute in a high-pressure environment. • Understanding of ITIL framework. • Knowledge of business environment, service requirements, and financial services sector. • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action. • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms. • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.

🏖️ Benefícios

• Annual success-sharing bonuses or commission plans based on individual performance. • A range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. • Competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. • Diverse and growth-oriented environment where everyone is valued.