Product Engineer

🔥 19 horas atrás

🌵 Arizona, New York – Remoto

🌵 Arizona – Remote 🗽 New York – Remote

💵 $34 - $44 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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CXtec

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1978

💼 Consultoria

📦 Logística

🔧 Hardware

Consulting • Logistics • Hardware

A CXtec é uma empresa de serviços de TI e hardware premium, especializada em gerenciamento do ciclo de vida de TI, incluindo a reforma, aquisição e distribuição de hardware de rede. Com mais de 45 anos de experiência, promove a sustentabilidade por meio de sua abordagem única de extensão da vida útil dos equipamentos de TI e redução de resíduos eletrônicos. A empresa faz parcerias com organizações para otimizar seus investimentos em TI, garantindo práticas ambientalmente responsáveis, tornando-se líder em soluções de TI sustentáveis.

Descrição

• Provide technical product support to Sales, Product Management, Operations, and customers for assigned networking, data center, and related technology products • Participate in customer and internal discussions to understand technical requirements and recommend appropriate product configurations, alternatives, or solutions • Research product specifications, compatibility, features, configurations, and technical requirements • Troubleshoot product, equipment, configuration, and application issues and recommend appropriate solutions or next steps • Assist with development of network and infrastructure solutions based on customer requirements, product capabilities, availability, and cost considerations • Provide technical guidance regarding current and legacy product lines • Support product selection with specifications, compatibility information, configuration guidance, and technically appropriate alternatives • Assist with technical evaluation of returned, defective, or damaged products and guide appropriate resolution • Partner with Operations and technical teams on product testing and evaluation • Participate in vendor training and develop knowledge of new technologies, products, and product lines • Conduct product research and assist in evaluating new products, technologies, and vendors • Develop and deliver technical product information and training to internal teams and customers as appropriate • Provide technical input and subject-matter support to Marketing for product-related content and initiatives • Develop cross-functional knowledge of Product Management processes and assigned product categories • Maintain current knowledge of networking and infrastructure technologies and industry developments • Document technical findings, recommendations, configurations, and solutions • Escalate complex or high-risk technical issues to senior technical resources • Perform other assigned duties

🎯 Requisitos

• Associate degree in Networking, Information Technology, Computer Science, Engineering Technology, or a related technical discipline, or an equivalent combination of relevant education, certifications, training, and experience • Three years of relevant technical experience in networking, infrastructure, technical support, product support, systems support, or a related technology environment • CCNA with strong enterprise networking experience • Ability to review customer requirements/BOM’s and recommend equivalent or alternative solutions across Cisco, HPE/Aruba, Arist and other manufacturers • Foundational knowledge of networking concepts, hardware, infrastructure, and associated technologies • Demonstrated ability to research and interpret product specifications and technical documentation • Strong analytical, troubleshooting, and problem-solving skills • Ability to communicate technical information clearly to technical and non-technical audiences • Strong organizational skills with the ability to manage multiple priorities • Demonstrated customer-service orientation and ability to work effectively across teams • Ability and willingness to continuously develop technical and product expertise • Preferred: CCNP Enterprise certification • Preferred: Strong working knowledge of Layer 2/Layer 3 networking, BGP, OSPF, VLAN’s, VXLAN/EVPN, MLAG, STP, routing, switching, optics and high-speed ethernet • Preferred: Experience designing, configuring and troubleshooting multi-vendor enterprise and data-center networks • Preferred: Industry or manufacturer certifications related to networking, infrastructure, or assigned product technologies • Preferred: Experience supporting networking or data center equipment • Preferred: Experience working with enterprise networking manufacturers, products, or technologies • Preferred: Experience providing technical support to sales teams or customers • Successful completion and passing of a background check and drug test

🏖️ Benefícios

• Health insurance and prescription drug coverage • Dental and Vision insurance • Company-paid basic life and AD&D insurance and voluntary life options • Company paid short and long-term disability and buy-up options • Critical illness, accident and hospital indemnity insurance • Flexible spending accounts • Identity Theft & Fraud Protection • Legal Insurance • Pet insurance • Traditional and Roth 401(k) retirement plan with company match • Employee Assistance Program • Tuition reimbursement • Paid vacation, sick/personal days and holidays • Flexible work arrangements

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