Customer Success – Business Operations Coordinator

🕒 Junho 5

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CyberOne

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2005

🔒 Cibersegurança

🤝 B2B

Cybersecurity • B2B

A CyberOne é uma empresa de serviços de cibersegurança sediada no Reino Unido que oferece detecção e resposta gerenciadas 24x7, resposta a incidentes, integrações de segurança Microsoft, testes de penetração, segurança em nuvem e consultoria profissional para ajudar as organizações a construir uma resiliência cibernética mensurável. Eles fornecem MXDR aumentada por IA e outros serviços de segurança gerenciada impulsionados por tecnologias Microsoft, com foco em rápida detecção, contenção, conformidade e redução contínua de riscos para setores corporativos e regulamentados.

Descrição

• Coordinate customer onboarding activities including NDAs, welcome packs, and onboarding documentation • Maintain accurate customer and partner records within Microsoft Dynamics CRM • Support and manage customer engagement and “Road 2 Success” activities • Assist with customer communications and follow-up actions • Ensure customer documentation and records are kept up to date and compliant • Administer and maintain Microsoft Dynamics CRM data integrity • Produce dashboards, reports, and operational insights using Power BI • Monitor customer success metrics and operational KPIs • Support process improvements through data analysis and reporting • Support supplier and contractor onboarding processes • Maintain supplier documentation and compliance records • Coordinate and support supplier audits • Track supplier performance and contract documentation • Complete client security questionnaires and supporting documentation • Manage document control processes across operational and customer-facing documentation • Support document classification and information governance activities • Maintain customer, partner, and supplier onboarding forms and records • Ensure documentation aligns with internal policies and compliance requirements

🎯 Requisitos

• 3+ years experience using Microsoft Dynamics CRM • Strong experience with Power BI reporting and dashboard creation • Excellent organisational and administrative skills • Strong attention to detail and document management capability • Experience managing customer onboarding or customer success administration • Ability to manage multiple tasks and priorities effectively • Strong written and verbal communication skills • Experience handling confidential and sensitive information • Understanding of supplier management or procurement processes (Desirable) • Familiarity with ISO 27001, security questionnaires, or compliance documentation (Desirable) • Experience with document classification and information governance processes (Desirable)

🏖️ Benefícios

• Competitive compensation • Strong benefits • Clear path for career progression