Helpdesk Technician III

🕒 Maio 12

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CyberSheath

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2012

🔒 Cibersegurança

📋 Conformidade

💳 Fintech

💰 Private Equity Round em 2021-12

Cybersecurity • Compliance • Fintech

A CyberSheath é uma empresa de cibersegurança que se especializa em ajudar clientes a alcançarem conformidade com o Modelo de Maturidade de Cibersegurança do Departamento de Defesa (CMMC) e padrões NIST relacionados. Com um histórico comprovado, eles avaliam, implementam e gerenciam medidas de segurança para garantir que seus clientes atendam aos rigorosos requisitos de cibersegurança. A CyberSheath oferece serviços gerenciados personalizados e soluções inovadoras, incluindo sua Federal Enclave, para facilitar a conformidade rápida para contratantes de defesa.

Descrição

• Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services that have been escalated from Tier 1 and 2 technicians • Provide day-to-day operational support for: Desktop and Server Operating Systems (Windows, Mac, Linux), Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, Networking Devices (firewalls, switches, wireless access points), Line of Business Applications, On-premise and Cloud Backup and Disaster Recovery, Hardware peripherals (printers, monitors, docking stations, webcams, etc.), Mobile Devices / Mobile Device Management (MAM / MDM) • Provide escalation support as necessary for Level I and II Helpdesk staff • Assist with the onboarding and offboarding of clients, systems, and users • Deploy and maintain security tools and management agents • Maintain current notes and time entries for all requests in the helpdesk ticketing system • Create and maintain comprehensive documentation for internal and client systems • Work with third-party vendors to remediate issues as needed

🎯 Requisitos

• Minimum 4+ years working for a Managed Service Provider (MSP) • Minimum of 7+ years’ experience working on an Information Technology Helpdesk using remote support tools • Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) • Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.) • Ability to provide exceptional customer service in all situations • Possess strong troubleshooting, problem-solving, and verbal/written communication skills • Experience with Microsoft Windows desktop and server operating systems • Experience with Microsoft Office 365 / Azure administration • Proficiency with Microsoft Server Active Directory / Group Policy • Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) • Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. • Knowledge of scripting and automation tools a plus • Demonstrated ability to work in a team environment • Must be authorized to work for any employer in the U.S

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options