Full Desk Client Success Manager – Healthcare Staffing

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🕒 Abril 2

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

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Cynet Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

🎯 Recrutamento

🤝 B2B

Recruitment • Healthcare • B2B

O Cynet Group é líder global em soluções de força de trabalho e empresa mãe da Cynet Health, Cynet Systems, Cynet Locums e Cynet Canada. A empresa é especializada em otimização de força de trabalho e alocação de profissionais nos setores de saúde, tecnologia, governo e serviços profissionais, oferecendo enfermagem de viagem, saúde aliada, colocações de médicos e prática avançada, recrutamento de TI e profissionais, além de serviços temporários. A Cynet enfatiza estratégias de recrutamento baseadas em dados, suporte de recrutamento 24 horas por dia, 7 dias por semana, e soluções escaláveis para conectar organizações a profissionais qualificados em todo o mundo.

Descrição

• Serve as the primary point of contact for healthcare executives and workforce leaders, identifying staffing gaps and delivering tailored workforce solutions. • Identify, pursue, and secure new client accounts across hospitals, clinics, and specialized care facilities. • Manage the full recruitment lifecycle, including job intake, candidate sourcing, screening, offer negotiation, and onboarding. • Oversee and guide offshore recruitment teams to ensure productivity targets and quality standards are consistently met. • Review candidate submissions and ensure compliance with healthcare credentialing, licensing, and documentation requirements. • Conduct regular client check-ins, business reviews, and performance updates to strengthen long-term partnerships. • Handle client escalations, resolve service issues, and ensure timely fulfillment of open requisitions. • Collaborate with credentialing, compliance, and operations teams to ensure candidates meet all regulatory and contractual requirements. • Analyze staffing trends, order flow, and team capacity to optimize fulfillment strategies and client satisfaction. • Provide operational performance reports and strategic insights to clients and leadership. • Perform other duties as assigned.

🎯 Requisitos

• Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field preferred. • 5–7 years of experience in healthcare staffing, workforce solutions, or full-desk recruiting. • 3+ years of experience in a lead, senior recruiter, or account management role. • Strong understanding of healthcare staffing dynamics, including clinical roles such as RNs and other hard-to-fill specialties. • Proven ability to develop new business while managing and growing existing client relationships. • Experience directing or collaborating with offshore recruiting teams to drive performance and delivery outcomes. • Excellent communication and negotiation skills, with the ability to engage C-suite stakeholders (e.g., CNOs, CFOs) on workforce planning and labor cost strategies. • Working knowledge of HIPAA guidelines, healthcare compliance requirements, and credentialing best practices. • Strong organizational skills with the ability to manage multiple open orders and competing priorities in a fast-paced environment.