Tactical Communication Manager

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CYPFER

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

🔒 Cibersegurança

Consulting • Logistics • Cybersecurity

A CYPFER é líder global em resposta a incidentes de ciberataques e recuperação pós-violação por ransomware. A empresa oferece uma ampla gama de serviços de cibersegurança, incluindo resposta a incidentes, recuperação de ransomware, perícia digital e gestão de riscos cibernéticos. Oferece serviços como resolução de comprometimento de e-mail empresarial, investigações de aplicativos em nuvem e web, monitoramento da dark web e consultoria. A CYPFER é conhecida pela rápida implantação de especialistas internos, oferecendo suporte global 24/7 para garantir que as empresas permaneçam seguras e resilientes contra ameaças cibernéticas. Com foco em integrar-se perfeitamente às operações dos clientes, a CYPFER se dedica a oferecer cuidado e compromisso incomparáveis com a cibersegurança.

Descrição

• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes. • Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation. • Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure. • Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting. • Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained. • Track incident status, action items, and dependencies, proactively following up to keep cases moving forward. • Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place. • Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident. • Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders. • Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.

🎯 Requisitos

• Bachelor's degree in a related field or equivalent work experience. • Technical proficiency in cyber threat research and analysis. • Strong client relationship management skills. • Strong written and verbal communication skills, particularly in client-facing and high-pressure environments. • Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents. • Ability to think quickly, prioritize effectively, and remain composed under pressure. • Professional judgment and discretion when handling sensitive information. • Strong follow-through and accountability. • Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services. • Familiarity with secure communications and handling sensitive or confidential information. • Experience coordinating cross-functional teams in urgent or time-sensitive situations.