HVAC Technical Support Analyst II

🕒 Ontem

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $73.300 - $120.700 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

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Daikin Applied Americas

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1924

🤝 B2B

🔧 Hardware

⚡ Energia

B2B • Hardware • Energy

A Daikin Applied Americas é uma empresa de soluções comerciais e industriais de HVAC e de edifícios que projeta, fabrica e oferece suporte a equipamentos e serviços de gestão de ar em toda a América do Norte. A empresa fornece sistemas de telhado, chillers, manuseadores de ar, bombas de calor, purificadores de ar, controles prediais (SiteLine), soluções de aluguel e tecnologias focadas em eficiência energética e qualidade do ar interno habilitadas para IoT para edifícios comerciais, institucionais e industriais, com ênfase na eficiência energética e na descarbonização.

Descrição

• Provide intermediate level HVAC technical support to sales representatives, customers and service groups • Manages large amounts of incoming calls and emails • Promptly and accurately enters all incoming requests within Salesforce CRM • Maintains communication records, necessary paperwork within Salesforce • Reflect correct customer and case details with up-to-date information • Build sustainable relationships and trust with customer accounts through open and interactive communication • Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers • Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner • Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status • Provide weekly and daily updates and reports of cases status and group metrics • Provides authorizations for parts warranty request upon identifying quality related opportunities • Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance • Consults and collaborates with Engineering and Manufacturing on quality and product design improvements • May provide coaching, and/or mentoring to a subordinate group or staff member • Write service literature, including flow charts and create micro videos • Works closely with Manager on metrics, service opportunities, and manuals

🎯 Requisitos

• Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline • 5+ Years of commercial HVAC experience • Knowledge of commercial HVAC and refrigeration systems • Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel) • Outstanding relationship management and interpersonal skills

🏖️ Benefícios

• Medical/Dental/Vision coverage • PTO • 401K match • Support for community involvement • Tuition Reimbursement after 6 months of continuous service