Training Lead

🕒 Julho 24

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

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Dandy

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

💼 Consultoria

🏭 Manufatura

Healthcare • Consulting • Manufacturing

A Dandy é um laboratório odontológico digital que está revolucionando a forma como consultórios e clínicas odontológicas realizam escaneamentos, fazem pedidos e colaboram em trabalhos de laboratório. A Dandy fornece tecnologias inovadoras, como scanners intraorais e workflows digitais, para milhares de consultórios, aprimorando o cuidado ao paciente e a eficiência operacional. A empresa oferece uma gama de serviços e produtos odontológicos, incluindo coroas, próteses dentárias e dispositivos para apneia do sono, com foco em precisão e prazos de entrega rápidos. A tecnologia odontológica digital avançada da Dandy oferece suporte a comunicação em tempo real e aprovações de design, permitindo que profissionais de odontologia entreguem restaurações consistentes e de alta qualidade e melhorem a experiência do paciente.

Descrição

• Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers. • Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth. • Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement. • Foster a positive, collaborative team environment that prioritises customer success and operational excellence. • Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience. • Manage team schedules, including PTO and holiday coverage, to ensure seamless operations. • Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements. • Develop, maintain, and optimise Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability. • Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams. • Identify opportunities to enhance training content and resources, collaborating with cross-functional teams to ensure alignment and continuous improvement. • Analyse team and customer performance data to inform decision-making and improve the onboarding process. • Execute training strategies that align with company goals and maximise the team’s capacity and impact. • Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery.

🎯 Requisitos

• 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech. • 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting. • Proven ability to manage and develop a team, driving measurable performance improvements. • A hands-on problem solver with a passion for customer success and operational efficiency. • Strong communication and collaboration skills, with the ability to work effectively across teams. • Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach. • Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements.

🏖️ Benefícios

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off