Physician Advisory Services Assistant Manager

🕒 6 dias atrás

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Dane Street

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚕️ Seguro de Saúde

📋 Conformidade

🏛️ Governo

Healthcare Insurance • Compliance • Government

A Dane Street é líder nacional em Exames e Revisões Médicas Independentes, fornecendo Exames Médicos Independentes (IMEs), Revisões por Pares e outros laudos médicos de forma objetiva, em conformidade e dentro dos prazos. Com uma ampla rede de mais de 16. 000 médicos, a empresa oferece serviços em 25. 000 localidades e 100 especialidades, incluindo sinistros de compensação trabalhista (Workers’ Compensation), automóvel, responsabilidade civil (Liability) e incapacidade (Disability). A Dane Street atende seguradoras, Third-Party Administrators (TPAs), organizações de Managed Care e órgãos federais/estaduais com análises médicas especializadas, ajudando-os a tomar decisões precisas. A empresa é reconhecida pela qualidade, prazos de entrega ágeis e processos eficientes, tendo conquistado credenciais como a Acreditação da NCQA em Utilization Management e a certificação Great Place to Work.

Descrição

• The Assistant Manager supports the overall profitability and success of the Regional Operations Center by assisting with financial, operational, and team objectives. • This role partners closely with the Operations Manager to help achieve referral and revenue goals, improve staffing efficiency, and maintain high levels of performance and client satisfaction. • The Assistant Manager contributes to reporting, process improvement, and fostering a positive, client-focused work environment. • Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. • It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. • **MAJOR DUTIES & RESPONSIBILITIES** • *Support Revenue Growth* • - Assist in driving revenue growth by delivering excellent Customer service. • - Help ensure scheduling best practices and turnaround time standards are followed. • - Support timely delivery of high-quality reports. • - Respond to and help resolve client inquiries in a timely manner. • * Support Physician Cost Optimization* • - Assist in ensuring client invoices align with agreed-upon fee schedules. • - Support proper physician selection based on claimant location, specialty, and pricing requirements. • - Help maintain and support relationships with key physicians to promote panel retention. • Support *Staff Performance and Capacity* • - Assist in monitoring performance metrics for Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists. • - Support efforts to meet or exceed departmental productivity and quality targets. • - Participate in onboarding and training of new team members as staffing needs increase. • - Assist with performance feedback and documentation as needed. • *Client Interaction* • - May support client visits and meetings with the Sales team, as needed. • *Operational Support* • - Assist with monitoring overall production, performance, and quality for the assigned region. • - Help plan and organize daily operational activities. • - Assist in reviewing productivity, financial, and activity reports. • - Coordinate with support departments such as Human Resources, Finance, IT, and Business Analysis to support operational goals. • - Help assess staffing and resource needs to meet production targets. • - Assist in coordinating and supporting the deposition process at the request of clients or defense counsel. • Other duties & special projects, as assigned and based on business needs.

🎯 Requisitos

• EDUCATION/CREDENTIALS: • An Associate’s Degree or Bachelor’s Degree is preferred. • LPN Licensure is preferred but not required. • JOB RELEVANT EXPERIENCE: • Business experience in a healthcare and/or insurance setting is preferred. • Business experience in a Worker’s Compensation and/or Auto insurance setting is required. • JOB RELATED SKILLS/COMPETENCIES: • Present exceptional communication skills with a clear understanding of company business lines. • The ability to apply critical thinking, manage time efficiently and meet specific deadlines. • Computer literacy and typing skills are essential. • WORKING CONDITIONS/PHYSICAL DEMANDS: • Any lifting, bending, traveling, etc. required to do the job duties listed above. • Long periods of sitting and computer work.

🏖️ Benefícios

• Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. • Additionally, we offer voluntary life insurance options for you, your spouse, and your children. • We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. • Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. • Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. • Apple equipment and a media stipend are provided for remote workspace.