IA Operations Executive – Junior/Semi Senior

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🕒 Dezembro 11, 2025

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Darwin AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

<Darwin AI> Darwin AI é uma empresa que fornece colaboradores digitais impulsionados por IA para automatizar conversas com clientes e tarefas repetitivas de negócios. Sua plataforma integra-se com CRMs, canais de mensagens (WhatsApp, Instagram, chamadas) e sistemas internos para lidar com qualificação de leads, prospecção de vendas inbound/outbound, suporte ao cliente (CSAT/NPS), engajamento pós-venda e cobranças. A Darwin AI oferece um serviço no estilo SaaS focado em precisão e automação supervisionada (escalonamento humano, auditorias, testes) e tem como público-alvo outras empresas de setores como varejo, imobiliário, educação e automotivo para aumentar a eficiência e as conversões.

Descrição

• Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch. • Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey. • Build and configure AI assistants using internal tools, based on client needs and business logic. • Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience. • Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress. • Deliver the first version of the AI promptly and ensure it meets quality standards before going live. • Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks. • Provide initial training and resources to help clients test and understand their AI agent.

🎯 Requisitos

• Proven experience in Customer Experience, Onboarding, or Technical Support roles. • Ability to analyze client needs and translate them into technical configurations. • Experience creating and managing JSONs, and understanding of structured logic flows. • Familiarity with automation tools like Zapier is a plus. • Strong organizational skills, with the ability to manage multiple onboarding projects in parallel. • Team player who can collaborate across departments and adapt to dynamic environments. • A strong passion for technology, innovation, and artificial intelligence. • Excellent verbal and written communication skills, with a proactive, client-first attitude.

🏖️ Benefícios

• ● **Language Classes:** Access to language classes (English, Portuguese, Spanish) to enhance communication skills. • ● **OpenAI or Gemini Premium License:** Complimentary access to an OpenAI premium license for personal or professional use. • ● **Paid Time Off:** Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. • ● **Soft Hybrid Work: **We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!