Senior Account Manager

Vaga não está no LinkedIn

🕒 Abril 1

🇿🇦 África do Sul – Remoto

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 53%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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DataEQ

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

DataEQ é uma empresa pioneira em data as a service, especializada em estruturar dados sociais por meio da integração de inteligência artificial e supervisão humana. Essa abordagem permite que a DataEQ forneça insights poderosos sobre experiência do cliente, atendimento ao cliente, governança, gestão de risco e reputação. A empresa oferece soluções voltadas para otimizar jornadas do cliente, melhorar tempos de resposta de serviço e proteger a reputação organizacional, identificando conversas críticas nas redes sociais em tempo real. Confiada por organizações líderes globais, a tecnologia da DataEQ sustenta uma estratégia abrangente que alinha conduta de mercado, gestão de risco e frameworks ESG.

Descrição

• Retain existing client base • Ensure that client renewals are processed timeously • Complete relevant RFPs and RFQs where required • Build a solid network of contacts in each client organisation • Uncover key issues in client organisations that our data can be used to solve • Ensure that our data is understood and used widely across client organisations • Consult with clients to generate better insights and identify opportunities for data utilization • Upsell existing client base • Create a clear strategy for the growth of your current client base and your focal industries • Ensure that your clients are getting as much value out of our data as possible • Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders • Manage day-to-day client queries • Assist clients with any day-to-day queries • Ensure the smooth running of your clients’ Analyse and Engage accounts • Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage • Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests • Manage client expectations • Internal stakeholder management and administration • Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers • Setting clear client forecasts & upsell plans across your portfolio • Drafting cost estimates and proposals • Supporting finance in resolving any overdue payments

🎯 Requisitos

• A tertiary qualification • 3+ years experience in a similar role • Proficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications • Analytical problem-solving and attention to detail • Outstanding communication skills in writing and in person • The ability to work flexibly in a fast-paced, performance-orientated environment • A curious, always learning personality • Excited by the scale and potential of the DataEQ vision • Target-driven, determined and energetic • A collaborative colleague who builds strong relationships internally as well as externally • Able to travel locally • Arabic fluency a plus but not a pre-requisite • An exceptional relationship builder and excellent at getting things done

🏖️ Benefícios

• Generous annual leave • Market related remuneration packages (including generous commission structures for our client-facing team members) • Regular company status meetings to ensure everyone is aligned and working towards the same purpose • Sabbatical benefit after 5 years of service • Paid optional co-working space • Meeting-free days • A solid work from home setup, which includes a contribution towards your wifi expenses • Optional Medical Aid • Compulsory Pension and Group Life Pension Fund • Personal development budget • Regular team socials