Service Delivery Manager

🕒 Junho 8

🗽 New York, Pennsylvania – Remoto

🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $72.000 - $78.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Datavant

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

⚕️ Seguro de Saúde

☁️ SaaS

🏢 Corporativo

💰 $40.000.000 Series B em 2020-10

Healthcare Insurance • SaaS • Enterprise

A Datavant é uma empresa de plataforma de dados de saúde comprometida em tornar os dados de saúde do mundo seguros, acessíveis e acionáveis. A empresa oferece uma rede proprietária que facilita a conectividade de dados em todo o ecossistema de saúde, permitindo que mais de 60 milhões de registros de saúde sejam compartilhados entre mais de 70. 000 hospitais e uma vasta rede de parceiros de dados do mundo real. Ao fornecer soluções para planos de saúde, provedores de saúde e ciências da vida, a Datavant desempenha um papel crítico na melhoria do cuidado ao paciente e no impulso de análises no setor de saúde.

Descrição

• Travel up to 50% to various areas of New York/Pennsylvania • Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput • Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services • Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management • Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans • Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures • Partner with Supervisors to coach staff, address performance issues, and support employee growth • Serve as the first point of operational escalation for site-level execution issues (not customer issues) • Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions • Support training for new hires and ensure readiness to transition to centralized training (Phase 2) • Maintain an accurate skills matrix and assist with work assignment optimization • Contribute to continuous improvement initiatives and transformation pilots • Work with VPO to address concerns with Account Management team for client communication

🎯 Requisitos

• Experience managing teams in healthcare operations, HIM, or a large-scale production environment • Demonstrated ability to coach and develop people leaders • Comfort using metrics and dashboards to guide operational decision-making • Strong understanding of HIPAA and regulated workflows • Problem-solving skills and the ability to respond quickly to operational fluctuations • Identify process improvement needs and appropriate solutions • Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services

🏖️ Benefícios

• Health insurance • 401(k) matching • Paid time off