Engagement Specialist

🕒 Julho 22

☕ Washington – Remoto

☕ Washington – Remote

💵 $22 - $25 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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DaVita Kidney Care

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1994

🏥 Saúde

⚕️ Seguro de Saúde

💰 Post-IPO Debt em 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care é uma empresa líder em saúde que oferece diálise e tratamentos relacionados para pacientes com doença renal. Comprometida em melhorar a qualidade de vida de seus pacientes, a DaVita foca em oferecer cuidado renal integrado e em apoiar sua equipe diversa de profissionais de saúde, incluindo enfermeiros, nutricionistas, assistentes sociais e técnicos de atendimento ao paciente. A empresa valoriza uma cultura forte, o desenvolvimento de carreira e benefícios abrangentes para criar um ambiente de trabalho inclusivo e de apoio para seus colaboradores.

Descrição

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments • Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person • Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate • Maintain accurate documentation and communicate patient updates to the care team • Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement • Organize outreach efforts by urgency and importance to maximize patient impact • Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments • Perform outbound calls and respond to inbound calls from patients, providers, and Village resources • Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed • Assist the clinical team with moving patients through the continuum of care by completing tasks as directed • Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs • Communicate directly with patients in a timely and professional manner • Maintain accurate, complete, and confidential documentation • Demonstrate exceptional two-way communication, both oral and written

🎯 Requisitos

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred • Previous IKC experienced required • 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred • Prior healthcare experience preferred • Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Strong verbal and written communication skills, active listening, and motivational engagement techniques • Highly organized, with excellent time management and follow-through • Ability to work both autonomously and collaboratively with care team members. • Home workspace must provide a quiet, private environment with reliable high-speed internet.

🏖️ Benefícios

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.