Senior Engineer – L3 Support Engineer

🕒 Maio 26

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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DDN

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1998

🤖 Inteligência Artificial

💰 $10.000.000 Funding Round em 2011-06

Artificial Intelligence • Data Center and Cloud Computing • High Performance Computing

DDN é líder global em soluções de inteligência de dados para IA, fornecendo tecnologias de computação de alto desempenho (HPC) e gestão sofisticada de dados. Com foco em acelerar implantações de IA e análises avançadas de dados, os produtos da DDN, incluindo a Data Intelligence Platform e sistemas de storage avançados, atendem a setores diversos como saúde, serviços financeiros e governo. A DDN está comprometida em transformar a infraestrutura de dados das empresas para aproveitar todo o potencial da IA e impulsionar a eficiência operacional.

Descrição

• The L3 Support Engineer for VMstore products serves as the highest level of technical escalation between Customer Support and Engineering. • This role is responsible for diagnosing, resolving, and preventing complex customer issues related to VMstore products, often under high-pressure situations. • When possible, the L3 Support Engineer provides solutions independently without engaging development teams, while also advocating for customer needs when engineering involvement is required. • This position requires deep technical expertise in VMstore technologies, enterprise data center architectures, high availability (HA) and Linux-based systems.

🎯 Requisitos

• Extensive experience supporting Linux-based enterprise products in customer-facing roles. • Background in Linux-based product development, testing, or systems engineering. • Familiarity with Linux scripting and ability to look through source code in multiple languages to trace the logic and cross reference with potential error messages during troubleshooting. • Strong troubleshooting skills across distributed systems, virtualization, storage, and networking. • Ability to perform source-level debugging to identify code regressions; triage defects to development teams or author direct code fixes submitted via formal code review into Git/Mercurial for hotfix and GA releases. • Ability to conduct workflow-level failure analysis by reconstructing customer use cases, timing sequences, and concurrency patterns to identify race conditions, metadata corruption, and edge-case behavior; recreate customer issues in a lab environment. • Ability to work independently while collaborating effectively with Engineering and Support teams; manage complex Level 3 escalations involving distributed filesystem integrity, kernel core dump analysis, and multi-source log correlation across large-scale enterprise storage environments. • Excellent written and verbal communication skills, with the ability to explain complex technical issues clearly to executive level stakeholders.

🏖️ Benefícios

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events