Intermediate Network Operations Center (NOC) Engineer - OP01897

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Dev.Pro

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B2B • Fintech • SaaS

Dev. Pro é um parceiro de desenvolvimento de software que apoia empresas de tecnologia com serviços sob medida de desenvolvimento terceirizado. Com mais de 13 anos de experiência, uma equipe de mais de 900 especialistas e operações em mais de 50 países, a Dev. Pro oferece um portfólio abrangente de serviços, incluindo desenvolvimento em nuvem, DevOps, testes de software e QA, integração de sistemas e segurança de aplicações. A empresa atende a uma ampla variedade de setores, como comércio digital, fintech, hospitalidade e saúde, entregando experiências de desenvolvimento de software personalizadas. A Dev. Pro enfatiza qualidade, inovação e um processo de colaboração transparente para acelerar o crescimento tanto de startups ambiciosas quanto de empresas Fortune 500, garantindo resultados bem-sucedidos por meio de uma abordagem de equipe equilibrada e eficiente.

501 - 1000 funcionários

Fundada em 2011

🤝 B2B

💳 Fintech

☁️ SaaS

Descrição

• Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts • Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms • Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking • Provide technical support for client applications, including incident response, troubleshooting, and escalation when required • Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data • Monitor system health and performance using DataDog and LogicMonitor • Configure and maintain DataDog monitors, dashboards, and alerts • Suggest improvements to application performance and reliability based on analysis • Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

🎯 Requisitos

• 2+ years of IT support and incident management experience • Hands-on experience troubleshooting hardware, systems, applications, and networks • Linux and Windows administration skills • Experience with monitoring and alerting tools (LogicMonitor, Datadog) • Familiarity with cloud platforms (AWS, Azure), core services, and web servers (Apache, NGINX, IIS) • Intermediate+ English level (verbal and written) • Excellent communication, collaboration, and documentation skills • Flexibility and adaptability in a 24/7 support environment • Ability to follow processes consistently • Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows • Analytical mindset and logical approach to troubleshooting • Familiarity with Prometheus, Grafana, and PagerDuty (Desirable) • Experience with Jira and Confluence (Desirable) • Experience with MongoDB and container management tools (k8s, Docker) (Desirable) • Understanding of cloud-based infrastructure principles (Desirable)

🏖️ Benefícios

• Get 30 paid days off per year to use however you like — vacations, holidays, or personal time • 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child • Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months • We pay in U.S. dollars and cover all approved overtime • Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events