Manager, Practice Operations

🕒 2 dias atrás

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Devoted Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2017

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare Insurance • Wellness

A Devoted Health é uma empresa de saúde que oferece planos Medicare Advantage projetados para fornecer cobertura de saúde abrangente com benefícios adicionais como cuidados dentários, óculos, associações a academias e medicamentos prescritos a preços competitivos. A empresa enfatiza o suporte e serviço ao membro, garantindo que os clientes possam navegar facilmente por seus benefícios e acessar os serviços de saúde necessários. A Devoted Health está comprometida em ajudar os clientes a economizar dinheiro e melhorar sua saúde e bem-estar por meio de um pacote completo de benefícios e suporte.

Descrição

• Serve as the operational architect for scaling initiatives within Practice Operations • Balance the oversight of daily compliance and healthcare quality metrics with the governance of advanced LLM operations • Identify agentic opportunities and serve as the architect for scaling initiatives across Practice Operations • Build agentic solutions and manage evaluations and feedback in partnership with Sr Mgr, Practice Operations • Serve as the high-level escalation backstop for compliance initiatives • Conduct formal milestone validations prior to project transitions to ensure accurate risk classification • Review and develop tools for oversight for new users added to projects • Oversight of monthly SLAs for all Devoted Medical AHS workstreams

🎯 Requisitos

• 5+ years in healthcare operations, quality management, or tech-enabled clinical services, with at least 1–2 years in a supervisory or leadership role preferred. • Proven ability to build, mentor, and scale operational teams within a fast-growing or highly automated environment. • Deep understanding of healthcare quality standards, clinical risk mitigation, and acute escalation protocols. • Comfortable leveraging and managing LLM-driven scoring tools, validator tech, prompt adjustments, and guiding the evolution of automated outputs. • Ability to transform raw, aggregated quality metrics into longitudinal trend analyses, proactive performance recovery plans, and executive-level reporting. • Exceptional partnership skills to seamlessly bridge the gap between Data/Tech, Training/Clinical Excellence, and Frontline Leadership. • Highly adaptive to scaling programs in dynamic environments; able to communicate critical system delays or urgent safety metrics with clarity and urgency.

🏖️ Benefícios

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....