Senior Microsoft 365 Support Services Engineer

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🕒 Abril 1

⛷️ Utah – Remoto

⛷️ Utah – Remote

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Digital Forge

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🔒 Cibersegurança

📋 Conformidade

Cybersecurity • Compliance • Healthcare

A Digital Forge é uma empresa especializada em soluções de cibersegurança e conformidade para diversos setores, incluindo saúde, finanças, manufatura e ciências da vida. Eles oferecem uma gama abrangente de serviços, incluindo gestão de risco cibernético, serviços de segurança gerenciada, avaliações de conformidade e planejamento estratégico de segurança. A Digital Forge foca em proteger dados e informações sensíveis, mantendo a conformidade com padrões da indústria, como HITRUST, HIPAA e PCI DSS, e oferecendo serviços como testes de vulnerabilidade e resposta a incidentes. Eles também se comprometem a educar seus clientes e funcionários para garantir o uso eficaz de suas soluções de segurança.

Descrição

• Guide a Team of Support Engineers with Support and Engineering Operations • Deploy Microsoft 365 Environments • Deploy Azure AD Environments • Deploy Advanced Microsoft 365 Services including Compliance and Governance • Architect Office/Microsoft 365 Service Environments • Maintenance of Azure Active Directory environments including Policies • Monitoring of Network and Desktop Environments • Maintaining Desktops, Laptops, Tablets, and Smartphones • Assisting on IT Projects as required • Working with End-Users and Vendors to support applications and environments • Deployment and Management of Microsoft desktop Infrastructure • Routine Maintenance with desktops and end-users • Deployment of end-user Infrastructure • Deployment of Infrastructure improvements on Client environments • Assist in maintaining and deploying other Client applications and environments • Leading initiatives for researching and deploying new applications • Coordinating various IT Operations for Clients • Handling daily support calls which can range from Tier 1 to Tier 3 support requirements. • Provide guidance to your teammates as a member of the team • Working with Client Stakeholders on strategy and vision • Meeting regularly with Clients and attending Client meetings and engaging Executive Management. • Supporting Client initiatives remotely and some on-premise • Routine network maintenance in various Microsoft environments.

🎯 Requisitos

• Three years or more of IT support experience • Two years of experience with managing Windows and Mac Desktops • An excellent reputation for support to end-users and leading teams • Excellent decision making and critical-thinking skills • Excellent organizational and communication skills are required • Ability to meet deadlines with Projects and Assignments • Must be an energetic and highly motivated self-starter • Must have excellent oral and written communication skills • Must be able to communicate effectively with others • Some regional travel may be required – all expenses paid • Participate in an on-call rotation schedule • Ability to learn and support new technologies and train others • One year or more of advanced Office 365 experience is preferred • Solid experience in support management roles is preferred • Experience with Microsoft Azure Active Directory is preferred • Experience with AWS or Azure. • Experience with Windows Servers.

🏖️ Benefícios

• Comprehensive Health Insurance • Prescription Coverage • Dental Coverage • Vision Coverage • Short-Term Disability • 401K Retirement Plan • Paid Time Off • Paid Training • Paid Certification Testing