Technical Support Representative

Vaga não está no LinkedIn

🕒 Maio 23

🌲 Oregon – Remoto

🌲 Oregon – Remote

💵 $21 - $26 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

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DFN

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2020

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

A DFN é uma empresa focada em transformar valor em receita, construindo modelos de negócios e produtos lucrativos e eficientes, centrados nas necessidades e na disposição de pagamento dos clientes. Eles fornecem recursos para maximizar margens e validar interesses dos clientes para identificar oportunidades de receita e adaptar-se efetivamente às dinâmicas do mercado. A DFN visa ajudar as empresas a diversificar suas fontes de receita, aprimorar estratégias de precificação e, por fim, reduzir a rotatividade, oferecendo abordagens de monetização personalizadas.

Descrição

• Provide resolution of entry level support issues spanning all of DFN’s products and services. • Monitor customer tickets and respond in a timely manner. • Document and escalate tickets per DFN support procedures. • Communicate with customers to identify and understand their product or service needs; identify and suggest products and services to meet those needs. • Manage multiple tasks/priorities simultaneously. • Assist in day-to-day order entry and processing. • Assist Broadband Technicians in turn-up and troubleshooting. • Clean and reset returned equipment for redeployment.

🎯 Requisitos

• High school diploma • Two years of technical support or equivalent work experience required • Excellent attendance and punctuality required • Customer service oriented • Ability to exercise good judgement, courtesy, patience, and tact in public contact and problem resolution • Strong interpersonal skills to build rapport with prospective and existing customers. • Strong problem solving, diagnostic and technical troubleshooting skills • Ability to master new software and applications specific to the industry and position • Positive attitude and strong work ethic • Self-motivated, ability to work independently and in a team • Ability to communicate effectively, both orally and in writing • Able to meet physical demands with reasonable accommodations if necessary.

🏖️ Benefícios

• 200% 401(k) match capping at 9% • 100% employer paid medical, dental, and vision plans for employees with affordable dependent coverage options • Free 1 Gig high speed fiber internet service if you live within our service territory • PTO package and 10 paid holidays including two days off for your birthday.