Account Manager II – Customer Success

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🕒 Abril 10

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Digi International

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1985

🔧 Hardware

📡 Telecomunicações

☁️ SaaS

Hardware • Telecommunications • SaaS

A Digi International é fornecedora global de produtos, software e serviços gerenciados para IoT industrial e M2M. A empresa projeta e fornece sistemas embarcados on-module, módulos RF (XBee), roteadores e gateways celulares, além de hardware relacionado, oferecendo gerenciamento de dispositivos baseado em nuvem (Digi Remote Manager), frameworks de segurança (Digi TrustFence), plataformas de conectividade e serviços profissionais/gerenciados de rede para aplicações empresariais, industriais, de transporte, médicas e de cidades inteligentes.

Descrição

• You, along with your territory team will support and drive a proactive renewal process by engaging customers 90/60/30 days ahead of contract expiration. • You will track all interactions in internal systems, identify risks early, and take action to mitigate churn. • You will leverage tools such as NetSuite and other internal systems to create quotes and manage customer records. • You will follow up on inbound and outbound leads within 72 business hours, document interactions, qualify opportunities, and help build an early-stage pipeline. • You, along with your regional team, will maintain clean, accurate opportunity data to support forecasting and leadership visibility. • You will work closely with regional sales and customer success teams to assist with quotes, pricing, and customer updates.

🎯 Requisitos

• 2–5 years of experience in customer success, business development, inside sales, sales support, or account management. • Strong communication skills with a customer-first mindset. • Ability to manage multiple tasks, deadlines, and stakeholders with precision. • Proficiency with CRM systems (NetSuite experience strongly preferred). • A proactive, curious mindset with a drive to improve processes and elevate customer experience. • Comfort working cross-functionally with Sales, Marketing, Operations, and Customer Support teams.

🏖️ Benefícios

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities