Director of Client Delivery

🕒 Setembro 18, 2025

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Digital Direction

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2002

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Digital Direction é um provedor líder de soluções de gestão de telecomunicações personalizadas, especializado em gestão de despesas de telecomunicações, auditorias e serviços de transformação digital para empresas desde 2002. Com foco em maximizar economias e minimizar problemas, a Digital Direction utiliza vasta expertise do setor para otimizar despesas de telecomunicações e melhorar operações de TI para uma variedade de clientes, incluindo grandes corporações nos setores de saúde, finanças e manufatura. Suas plataformas proprietárias e equipe experiente garantem cobrança precisa, recuperação de custos e gestão contínua de serviços de telecomunicações.

Descrição

• Serve as the overarching project management leader across all client onboarding, audit, and ongoing delivery initiatives • Align cross-functional teams (Audit, Product, Inventory, Billing, Ops, etc.) to ensure execution is consistent with contractual commitments and client expectations • Oversee the transition from onboarding to steady-state delivery, ensuring continuity of service, clear communication, and a seamless client experience • Identify and resolve delivery gaps proactively by coordinating across internal teams and managing project risks • Ensure all delivery timelines, dependencies, and service responsibilities are clearly tracked, communicated, and executed • Lead client-facing calls and meetings with clear, concise communication, professionalism, and strong expectation-setting • Conduct monthly/quarterly success meetings with assigned Managed TEM clients to review open service items and plan for upcoming needs • Maintain strong client relationships post-onboarding to ensure service satisfaction, renewal readiness, and issue resolution • Identify and escalate opportunities to expand service scope or transition audit-only clients into full Managed TEM • Serve as Project Manager for assigned telecom audits, coordinating timelines, documentation intake, progress tracking, and internal milestone completion • Refine and implement a repeatable audit PM process, focusing on timeline compression and KPI visibility • Collaborate with internal audit and inventory teams to track progress and escalate roadblocks • Coordinate daily with internal departments and offshore teams to ensure service delivery meets defined SLAs • Participate in strategic workgroups focused on platform development, AI integration, and roadmap planning • Provide operational and client-focused insights to guide automation, service model improvements, and product enhancements

🎯 Requisitos

• 7+ years of experience in telecom-related roles with a focus on project delivery, implementation, or operations • Hands-on experience with TEM platforms and processes is required • Deep understanding of wireline and wireless telecom products, including contract structures, billing nuances, and lifecycle management • Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced, service-driven environment • Exceptional communication, client relationship, and organizational skills • Experience managing offshore resources and/or working with distributed delivery models • Proficiency in Microsoft Dynamics 365 or similar CRM and workflow platforms preferred

🏖️ Benefícios

• Virtual office (remote) • Dynamic and fun culture • Investing heavily in our most important asset – our people • We hire the best industry experts and treat them very well