A2P SMS Account Manager

🕒 Junho 29

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Direct7 Networks

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2014

🔌 API

📡 Telecomunicações

🤝 B2B

API • Telecommunications • B2B

A Direct7 Networks é uma plataforma global de mensagens e comunicações empresariais (operando sob a SignTaper Technologies) que fornece APIs e ferramentas SaaS para mensagens empresariais. Oferece serviços de SMS, API do WhatsApp Business, API do Viber, API de Verificação (OTP), Consulta de Números, serviços eSIM, chatbots para WhatsApp e uma Caixa de Entrada Centralizada do WhatsApp, além de SDKs para desenvolvedores, integrações e recursos de conformidade (ISO 27001, Meta Business Partner). A empresa atende negócios que precisam de mensagens programáveis e autenticação confiável em larga escala, cobrindo mais de 190 países com alta disponibilidade.

Descrição

• Manage and grow a portfolio of enterprise customers, messaging aggregators, telecom operators, and strategic partners. • Develop strong relationships with key decision-makers and stakeholders across client organizations. • Drive revenue growth by increasing messaging volumes and expanding customer engagement across Direct7's product portfolio. • Identify and develop upselling and cross-selling opportunities for SMS, WhatsApp Business API, Viber, Verify API, Number Lookup, and other communication solutions. • Prospect, qualify, and onboard new customers and strategic partners. • Negotiate commercial agreements, pricing, and routing strategies to maximize profitability and customer satisfaction. • Monitor account performance, traffic trends, and customer activity to identify growth opportunities. • Collaborate with technical, operations, and carrier teams to ensure seamless service delivery and issue resolution. • Analyze market trends, competitor activity, and industry developments to uncover new business opportunities. • Conduct regular business reviews with clients and present performance reports, recommendations, and growth strategies. • Maintain accurate records of customer interactions, opportunities, forecasts, and pipeline activity within CRM systems. • Ensure compliance with industry regulations, carrier requirements, and messaging best practices. • Represent Direct7 Networks at industry events, conferences, and partner meetings when required.

🎯 Requisitos

• 3–5 years of experience in A2P SMS, CPaaS, telecommunications, messaging, or a related industry. • Proven experience in account management, business development, sales, or partner management. • Demonstrated track record of meeting or exceeding revenue, growth, or account performance targets. • Strong understanding of the A2P SMS ecosystem, messaging aggregators, telecom operators, and messaging routes. • Experience managing enterprise customers and strategic partnerships. • Excellent communication, negotiation, presentation, and relationship-building skills. • Strong analytical and commercial mindset with the ability to interpret performance and revenue data. • Knowledge of global messaging regulations, compliance requirements, and industry best practices. • Experience using CRM systems, reporting tools, Excel, and messaging platforms. • Ability to work independently in a remote environment while managing multiple priorities and accounts.

🏖️ Benefícios

• Competitive salary and performance-based incentives. • Fully remote work environment with a global team. • Opportunity to work with leading enterprises, telecom operators, and messaging providers worldwide. • Career growth within a fast-growing global CPaaS company. • Exposure to innovative communication technologies and international markets.