Level 3 MSP Engineer

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🕒 Julho 3, 2025

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DistantJob

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🎯 Recrutamento

👥 RH Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

DistantJob é uma agência de recrutamento remoto especializada na contratação de talentos técnicos de alto nível de todo o mundo. Ao contrário de empresas de terceirização tradicionais ou sites de freelancers, a DistantJob se concentra em oferecer serviços de caça-talentos para encontrar indivíduos que atendam às exigências específicas dos empregos e às culturas das empresas. Eles oferecem soluções de recrutamento custo-efetivas ao buscar talentos em locais offshore, mantendo elevados padrões de qualidade e retenção. A DistantJob adota uma abordagem personalizada para o recrutamento, garantindo que os candidatos possuam tanto as habilidades técnicas quanto as interpessoais necessárias para o sucesso, além de facilitar uma integração sem problemas nas empresas clientes.

Descrição

• We're on the hunt for a Level 3 Support Engineer! • Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. • They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. • Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time. • This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement. • Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions. • Lead technical projects including SharePoint migrations, Intune deployments, and security implementations. • Resolve escalated technical issues with systematic troubleshooting approaches. • Create comprehensive documentation and communicate effectively with clients at all technical levels. • Participate in project planning, scope management, and timeline development.

🎯 Requisitos

• MSP Background • Experience supporting multiple clients simultaneously, preferable in a managed service provider setting • Proficiency in time tracking and project estimation • Microsoft 365 Core Expertise • SharePoint Online: Template deployment and Teams integration • Intune/Autopilot: Device management and policy configuration • PowerShell: Regular scripting for automation and troubleshooting • Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection • Security: Microsoft Defender and Purview experience preferred • Compliance: M365 tenant hardening and security best practices • Communication & Collaboration • Exceptional English communication skills (verbal, written, documentation) • Experience with ticketing systems and professional client interaction • Preferred Additional Skills • Security services: vulnerability scanning, DLP, zero trust principles • Virtualization: Azure Virtual Desktop, Docker, VMs • SASE and SIEM/SOAR concepts • Professional Attributes • Continuous learner: Actively engaged in training, certifications, or professional communities • Adaptable: Flexible approach to changing requirements while maintaining quality • Results-focused: Prioritizes client outcomes over technology deployment • Detail-oriented: Systematic documentation and delivery processes • Work Requirements • Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT) • Flexibility: Responsive during client emergencies

🏖️ Benefícios

• Tight-knit team of experienced technical professionals • Exposure to diverse technologies and industries • Long-term growth potential with performance-based advancement • Opportunity to make meaningful improvements to client environments