Customer Success Team Manager | Enterprise

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DocPlanner

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

⚕️ Seguro de Saúde

☁️ SaaS

👥 B2C

Healthcare Insurance • SaaS • B2C

A Docplanner é uma plataforma global de saúde dedicada a melhorar a experiência do paciente, ajudando-o a encontrar o médico ideal e a agendar consultas com facilidade. Ao criar uma jornada do paciente mais agradável, a Docplanner auxilia as pessoas a acessarem o melhor cuidado possível, a qualquer hora e em qualquer lugar. A empresa também oferece aos médicos uma solução integrada de ponta a ponta para gerenciar seus consultórios e clínicas e fortalecer sua reputação online, permitindo que foquem mais nos pacientes. Com presença em 13 países, incluindo Polônia, Brasil e Espanha, a Docplanner viabiliza mais de 22 milhões de agendamentos por mês e recebe mais de 90 milhões de visitas de pacientes. Hoje, dá suporte a 260 mil médicos ativos, consolidando-se como uma das principais plataformas de saúde, com forte presença internacional.

Descrição

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts • Develop, coach, and elevate the team’s seniority, as well as hire high-performance talent with a strong focus on efficiency and results • Engage directly with Enterprise clients at key moments in their journey (strategic renewals, critical risks, expansion opportunities, or solution redesigns) • Act as a structured bridge between clients and the Product team, contributing insights to drive solution evolution and roadmap prioritization • Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey • Establish and monitor clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent target achievement • Ensure product adoption through data-driven and personalized customer journeys • Identify and structure expansion opportunities within the active customer base • Reduce churn through structured action plans, combining data analysis and active customer listening.

🎯 Requisitos

• Previous experience leading Customer Success teams or related areas, preferably in SaaS companies • Experience managing Enterprise clients • Advanced / Fluent English (interview stages conducted in English and daily interaction with stakeholders) • Strategic mindset with strong analytical capabilities • Excellent communication and stakeholder management skills, both internally and externally, including large enterprise clients • Strong analytical skills with a data-driven decision-making approach • Direct accountability for results (NRR, retention, and expansion), not just processes • Proficiency in Excel and/or Google Sheets for analysis and reporting.

🏖️ Benefícios

• Compensatory time off (Banco de Horas) • Food/Market Voucher • Medical, Dental, and Group Life Insurance • Pet Plan • iFeel app, for emotional comfort • Gympass for you and up to 3 people! • Payroll loan services, eligible after 6 months of employment • Stock Options (4 years grace period) • Birthday Day Off • Daycare Assistance • Partnership Club, with discounts on teaching institutions • Referral Program offers up to R$600 per person who stays with us for more than 6 months • Leave of Absence/Time-off: 10 days off for the passing of loved ones, 2 days for pet passing, 7 days for marriage, 30 days for Dads and 6 months for Moms after a baby arrives.