Technical Support Engineer II – eSign, Fluent French

🕒 Janeiro 27

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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Docusign

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2003

🛍️ Comércio Eletrônico

💸 Finanças

☁️ SaaS

eCommerce • Finance • SaaS

A Docusign é uma provedora líder de tecnologia de assinatura eletrônica e de Intelligent Agreement Management (IAM), permitindo que as organizações criem, gerenciem e protejam acordos de forma digital. Ela simplifica a gestão do ciclo de vida de contratos, automatiza processos documentais e aprimora a experiência do cliente ao transformar dados de acordos em insights acionáveis. Com uma plataforma confiável utilizada por milhões de pessoas no mundo todo, a Docusign ajuda empresas a reduzir riscos, economizar tempo e aumentar a eficiência em diversos setores, incluindo serviços financeiros, seguros, mercado imobiliário e governo.

Descrição

• Provide outstanding technical support for Docusign eSignature (eSign) and associated services • Handle incoming support channels to troubleshoot customer inquiries, including but not limited to sending, signing, digital signatures, templates, bulk sending, use of the Docusign eSignature web application • Use broad technical product expertise within eSignature areas to help customers increase adoption • Use support tools and resources vital to solving the customer issue, including Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling • Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience • Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs • Handle escalated cases from internal channels to resolve issues customers face when using Docusign products • Provide support for internal peers for inquiries on product knowledge and engagement paths • Meet and exceed Docusign Customer Support service level goals for areas of eSign expertise

🎯 Requisitos

• Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area • 2+ years of SaaS troubleshooting experience in a Technical Support capacity • Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar • Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS • Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar • Salesforce administration work experience • Fluent in English & French • Experience with Microsoft, Dynamics and/or SharePoint domain administrator.

🏖️ Benefícios

• Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. • Flexible work arrangements are available.