Account Manager

🕒 Abril 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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DoiT International

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

☁️ SaaS

SaaS • Cloud Services • Consulting

DoiT International é uma empresa de serviços em nuvem que oferece soluções completas para gerenciar e otimizar a infraestrutura em nuvem em múltiplas plataformas, como AWS, Google Cloud e Microsoft Azure. Seus serviços incluem gestão de custos em nuvem, inteligência de cargas de trabalho, automação e consultoria. A DoiT International ajuda as empresas a otimizar seus ambientes de nuvem, melhorar o desempenho e fortalecer a segurança por meio da combinação de tecnologia avançada e consultoria especializada.

Descrição

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Identify Cost Optimization opportunities within the Customer Cloud environment. • Work with Cloud Vendors Sales Rep on mutual customers.

🎯 Requisitos

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role. • 3+ years experience at a technology company • Strong verbal/written communication skills. • Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships. • Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae. • A desire to grow within the organization and continuously broaden your skill sets. • A great sense of humor and enjoys having fun at work. • Bonus Points • Experience with AWS, GCP, or other major public clouds • Experience in the FinOps Ecosystem • Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications) • Additional languages

🏖️ Benefícios

• Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program