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Associate Solution Consultant

🕒 Outubro 20

🤠 Texas – Remoto

infoinfo

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💼 Consultor

🗣️🇺🇸🇬🇧 Inglês obrigatório

De onde vem esta vaga

Publicada na página de carreiras da Drips, não em um site de vagas

Vista pela primeira vez pelo Remote Rocketship Outubro 20

Ainda aberta no site da Drips. Verificada 3 horas atrás.

Logo of Drips

Drips

51 - 200 funcionários

📣 Marketing

🤖 Inteligência Artificial

🤝 B2B

💰 Venture Round em 2021-10

Marketing • Artificial Intelligence • B2B

A Drips ajuda as empresas a se envolverem com seus consumidores de forma mais eficaz. Como fazemos isso? Através de uma plataforma de contato conversacional impulsionada por IA que inclui mensagens de texto bidirecionais com aspecto humano, chamadas agendadas e mensagens de correio de voz.

Descrição

• Drive post-signature use case ideation with client business owners under existing enterprise agreements • Identify, structure, sequence, and connect new use cases to the client's broader customer experience • Own client use case intake, including maintaining intake templates and project specification guides • Schedule discovery sessions against client go-live dates and internal governance cycles • Coordinate with client-side PMO or strategic projects functions where applicable • Support delivery handoff by transferring scope, rationale, and design intent to Implementation, Production, UX, and Client Success • Provide continuity for design-intent questions during build • Submit and track product and feature requests tied to signed agreements • Report request timelines to clients and follow up with Product and Engineering • Maintain accurate use case inventories, statuses, attachments, and Salesforce records • Partner with Solutions Consultants and Directors assigned to enterprise accounts • Escalate business-case, pricing, or scope decisions

🎯 Requisitos

• Bachelor's degree and/or 1 to 3 years of experience in solutions consulting, implementation, client success, cross-functional project coordination, or a related client-facing or technical-delivery role, ideally in B2B SaaS • Experience with or exposure to healthcare, insurance, education, or another highly regulated industry is a plus; demonstrated ability to ramp quickly in a regulated market considered equally • Strong organizational discipline and ability to track multiple concurrent workstreams against different timelines without losing detail • Comfort building and refining structured intake templates or processes and iterating them based on stakeholder feedback • Working familiarity with use-case or requirements documentation (e.g., PSGs, BRDs) is a plus; willingness to learn Drips' documentation standards required • Familiarity with data integration concepts and ability to translate and communicate technical requirements to IT and business stakeholders, including APIs and flat-file/SFTP exchange • Strong Salesforce discipline and comfort maintaining accurate use case and case records • Clear written and verbal communication skills • Comfort operating without formal authority and judgment to know when to escalate • Cover letter required with resume, including two or more relevant Key Responsibilities, the Drips core value embodied most, and salary requirements or range; under 250 words

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Desenvolvido por Lior Neu-ner. Adoraria receber seu feedback — entre em contato por DM ou pelo e-mail support@remoterocketship.com
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