Senior Manager, Corporate IT

🕒 Agosto 25

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Drips

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

🤖 Inteligência Artificial

🤝 B2B

💰 Venture Round em 2021-10

Marketing • Artificial Intelligence • B2B

A Drips ajuda as empresas a se envolverem com seus consumidores de forma mais eficaz. Como fazemos isso? Através de uma plataforma de contato conversacional impulsionada por IA que inclui mensagens de texto bidirecionais com aspecto humano, chamadas agendadas e mensagens de correio de voz.

Descrição

• Lead, manage, and grow a team of IT professionals through hiring, coaching, prioritization, performance management, and development • Champion exceptional customer service across IT interactions, from help desk tickets to executive requests • Administer the core corporate IT stack, including Microsoft 365, Entra ID, identity/IAM tooling, endpoint management, EDR, and ITSM/ticketing • Build and mature IT governance, including access controls, change management, provisioning/de-provisioning, and scalable documentation • Manage identity lifecycle, account provisioning/deprovisioning, and role-based access governance across business systems • Lead device lifecycle strategy covering procurement, imaging, deployment, recovery, and retirement • Maintain endpoint security posture • Build IT capacity planning, documentation, and continuity practices • Support InfoSec on security and compliance programs, including ISO 27001 and HITRUST, plus client security questionnaires and audits • Partner with department and business leaders to translate goals and project needs into IT priorities • Manage vendors, software licensing, renewals, and Corporate IT budget/spend • Represent IT in cross-functional planning for tools, integrations, and company initiatives • Consolidate redundant or fragmented tooling and establish intake and evaluation processes for technology requests • Drive ticket deflection, self-service, AI-assisted support, and workflow automation to reduce ticket volume and resolution time • Report IT operations metrics, including ticket volume, SLAs, automation adoption, and project delivery, to leadership • Own the Corporate IT operating cadence, including weekly operations reviews, IT/InfoSec coordination meetings, monthly governance reviews, and quarterly business reviews

🎯 Requisitos

• 8+ years of progressive IT experience • 3+ years directly managing and developing an IT team, including hiring, coaching, delegating, and owning performance • Hands-on experience with Microsoft 365, Entra ID and identity/access management • Experience with endpoint management (MDM) and EDR tooling for mixed Windows and iOS devices • Experience with an ITSM/ticketing platform, ideally owned or heavily operated at scale • Experience building or maturing IT governance, security, and compliance programs in a regulated or high-growth SaaS environment • Familiarity with ISO 27001, HITRUST, SOC 2, and HIPAA-adjacent requirements • Demonstrated experience driving ticket deflection and AI-assisted IT automation with measurable results • Strong cross-functional partnership skills • Experience supporting GenAI tools such as Claude, ChatGPT, and Cursor within a corporate technology environment • Experience managing vendors, software licensing, and an IT budget • Strong written and verbal communication skills • Sound judgment in an environment where priorities and risk shift quickly • Strongly preferred: experience in an established, mature corporate technology environment and recent experience in a PE-backed, SaaS, mid-market, high-growth company • Strongly preferred: experience in healthcare, insurance, financial services, or another highly regulated industry • Strongly preferred: experience supporting enterprise client security questionnaires, audits, or vendor risk reviews

🏖️ Benefícios

• Remote work arrangement • Limited travel required, estimated at 1 to 2 weeks per year